Conditions of Contract

As used in this contract, “ticket” means this passenger ticket, issued by carrier or on behalf of carrier with all accompanying coupons or, alternatively, an electronic ticket which forms part of the carrier’s contract of carriage for transportation; “contract of carriage” means the contract terms for the transportation purchased, the contract terms include this ticket, Jordan Aviation’ conditions of contract and Jordan Aviation’ conditions of carriage and applicable tariffs; “baggage identification tag” means a document given to passenger by carrier to identify passenger’s checked baggage; “carriage” is equivalent to “transportation”; “carrier” means air carriers that carry or undertake to carry passenger and passenger’s baggage hereunder or perform any other service incidental to such air carriage; “electronic ticket” means the electronic entries within carrier’s reservations database recording the carriage passenger has booked for which carrier has issued an e-Ticket Itinerary/Receipt; “e-Ticket Itinerary/Receipt” means a receipt marked as such or marked “Passenger Receipt/Itinerary” or itinerary receipt issued by or on behalf of carrier and delivered to passenger by e-mail, fax or hand-delivery, by mail or by courier; “Warsaw Convention” means the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12th October 1929 (“Warsaw Convention 1929”), or that Convention as amended by any of the following international instruments of law which may apply to the carriage: (a) The Warsaw Convention as amended at the Hague, 28th September 1955, (b) the additional Protocol No. 1 of Montreal (1975), (c) the additional Protocol No. 2 of Montreal (1975), (d) the Additional Protocol No. 4 of Montreal (1975), (e) the Guadalajara Supplementary Convention (1961), whichever may be applicable; “Montreal Convention” means the Convention for the Unification of Certain Rules for International Carriage by Air signed at Montreal, 28 May 1999.

  1. Wherever the Warsaw Convention or Montreal Convention applies, carrier liability will be subject to the rules and limitations of the applicable Convention.
  2. To the extent not in conflict with the foregoing, carriage and other services performed by carrier are subject to: (1) the conditions of contract on this ticket; (2) applicable tariffs; (3) applicable government regulations and (4) carrier’s conditions of carriage, which are available at //http://www.jordanaviation.jo or on application at the offices of carrier.
  3. Carrier’s name may be abbreviated in this ticket, the full name and its abbreviation being set forth in carrier’s tariffs, conditions of carriage, or timetables; carrier’s address shall be the airport of departure shown opposite the first abbreviation of carrier’s name in this ticket; the agreed stopping places are those places set forth in this ticket or as shown in carrier’s timetables as scheduled stopping places on the passenger’s route; carriage to be performed under this ticket by several successive carriers is regarded as a single operation.
  4. If carrier issues a ticket for passenger for transportation onboard another air carrier, carrier will be acting only as the agent for that other carrier. Passenger’s transportation may be governed by the terms and conditions contained in the other carrier’s contract of carriage.
  5. Carrier’s contract of carriage with passenger and any exclusion or limitation of liability of carrier contained therein shall apply to and be for the benefit of carrier’s agents, servants and representatives of carrier and any person whose aircraft is used by carrier for carriage and its agents, servants and representatives.
  6. Checked baggage will be delivered only to bearer of the baggage identification tag. In case of damage to baggage moving in international transportation complaint must be made in writing to carrier forthwith after discovery of damage and, at the latest, within (3) three days from receipt where the Warsaw Convention 1929 applies and (7) seven days from receipt where the Warsaw Convention (excluding the Warsaw Convention 1929) or Montreal Convention applies; in case of delay, complaint must be made within (14) days from the date the baggage was placed at your disposal where the Warsaw Convention 1929 applies and (21) twenty one days from date the baggage was placed at your disposal where the Warsaw Convention (excluding the Warsaw Convention 1929) or Montreal Convention applies.
  7. This ticket is valid for the date of travel only. 
  8. Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on this ticket in case of necessity. Carrier’s schedules do not form part of the contract with passenger and changes to carrier’s schedule are subject to change without notice. Carrier will make reasonable efforts to notify passenger of any changes to schedules. Carrier assumes no responsibility for making connections.
  9. Passenger shall comply with Government travel requirements, present exit, entry and other required documents and check-in at airport by the time fixed by carrier as set forth in Article 6 of Jordan Aviation Airlines’ Conditions of Carriage (available at http://www.jordanaviation.jo)Carrier has the right to cancel passenger’s reservation or invalidate passenger’s ticket coupon, if passenger fails to comply with the carrier’s check-in/boarding rules and/or fails to check-in/board within the proper check-in/boarding time fixed by JAV.
  10. No agent, servant or representative of carrier has authority to alter, modify or waive any provision of this contract.
  11. Carriage is subject to Jordan Aviation’ contract of carriage, which includes this ticket, Jordan Aviation’ conditions of contract and Jordan Aviation ‘conditions of carriage. Copies of the conditions of carriage are available online http://www.jordanaviation.jo
  1. NOTICE OF LIABILITY LIMITATIONS Passengers on a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that the provisions of the Warsaw Convention or the Montreal Convention may be applicable to the entire journey, including any portion entirely within a country and these conventions govern and may limit the liability of carriers for death, bodily injury or delay of passengers and for loss or delay of or damage to baggage.

 

Where the Montreal Convention applies, the limits of liability are as follows:

  1. Death or bodily injury: a) Carrier may be liable for any provable damages up to the national currency equivalent of 113,100 SDRs b) Carrier may not be liable for death or bodily injury as defined in the Montreal Convention if carrier can prove that the damages were not due to the negligence or other wrongful action or omission of the carrier or its servants or agents or that the damage was due solely to the negligence or other wrongful act or omission of a third-party.
  2. Baggage: In respect of destruction, loss of, or damage or delay to baggage, carrier’s liability is limited to 1,131 Special Drawing Rights per passenger.
  3. Delay to Passengers: For provable damage occasioned by delay to your journey, our liability is limited to 4,694 Special Drawing Rights.  Carrier may not be liable for damages caused by delay if carrier can prove that carrier or its agents took all reasonable measures to avoid the delay or if it was impossible for carrier or it agents to take such measures to avoid delay.

 

Where the Warsaw Convention system applies, the following limits of liability may apply:

  1. Death or bodily injury: up to 16,600 Special Drawing Rights in respect of death or bodily injury if the Hague Protocol to the Convention applies, or 8,300 Special Drawing Rights if only the Warsaw Convention 1929 applies.
  2. Baggage: 17 Special Drawing Rights per kilogram for loss of, damage or delay to checked baggage, and 332 Special Drawing Rights for unchecked baggage is applicable in most cases. If the weight of your checked baggage is not recorded we will presume that is it not more than the free baggage allowance specified on your ticket.
  3. The carrier may also be liable for provable damage occasioned by delay to your carriage.

Further information may be obtained from the carrier as to the limits applicable to your journey. If your journey involves carriage by different carriers, you should contact each carrier for information on the applicable limits of liability.

Regardless of which convention applies to your journey, you may benefit from a higher liability for loss of, damage or delay to baggage by making at check-in a special declaration of the value of your baggage and paying any supplementary fee that may apply. Alternatively, if the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel.

  1. Time limit for action: Any action to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived or from the date on which the carriage stopped.
  2. NOTICE OF GOVERNMENT AND AIRPORT IMPOSED TAXES, FEES AND CHARGES

The price of this ticket may include taxes, fees and charges, which are imposed on air transportation by Government Authorities and Airport. These taxes, fees and charges, which may represent a significant portion of the cost of air travel, are either included in the fare, or shown separately in the “TAX/FEE/CHARGE” box(es) of this ticket. You may also be required to pay taxes, fees and charges not already collected. These changes will be restricted to increases beyond our control, imposed by third parties

  1. PASSENGER SERVICE CHARGE AND SECURITY AND/OR INSURANCE AND FUEL SURCHARGE

The price of your ticket may include a security and/or insurance surcharge and a fuel surcharge. They are shown in the charge/tax/fee area of your ticket. These sums are levied by Jordan Aviation Airlines and are not a tax, fee or charge imposed by a Government Authority or by a third party.

  1. IMPORTANT PASSENGER INFORMATION

-        JORDAN AVIATION reserves the right to refund only to the person who originally paid for the ticket and to refuse refund when application is made later than one year from ticket issuance date.

-        Carrier reserves the right to refuse carriage to any person who has acquired a ticket in violation of applicable law or carrier’s contract of carriage.

-        This ticket shall not be valid for transportation if the correct fare has not been paid in accordance with carrier’s contract of carriage.

-        You cannot travel if you do not have all required travel documents, such as a passport or VISA.

-        Governments may require your carrier to provide information on or permit access to passenger data.

  1. BAGGAGE-IMPORTANT NOTICE

Free baggage allowances:

Your checked baggage allowance may be limited by your class of travel and your travel destination, and any combination of dimension and weight, number of pieces or dimensions. Baggage in excess of the free allowance is subject to extra charge. Do identify your baggage on the inside and outside. Do remove old labels. Do not pack Dangerous Articles in your bags.

Please contact our offices for more information about your free baggage allowances or extra baggage charges.

Hand baggage:

Your carry-on baggage may be limited according to the below:

Business Class Passengers

Business Class passengers are allowed one piece of carry-on baggage in the cabin.

Economy Class Passengers

One piece of carry-on baggage is allowed per person according to the set size, weight and shape.

  • Each piece of carry-on baggage for both Crown and Economy class shall meet the following conditions:
  • It shall be of a size, weight and shape to fit under a passenger seat or in an enclosed storage compartment;
  • Its weight shall not exceed 7 kilograms; and
  • It may have maximum dimensions of (9X16X20in) or (23X41X51cm) however, the sum of the three dimensions shall not exceed (45 inches/115 cm). These dimensions include wheels, handles, side pockets, etc.
  • In addition to the CARRY-ON allowance, the following can be accepted as carry-on items:
  • Passengers traveling with infants are allowed one fully collapsible stroller/push-chair or infant's carrying basket that may be carried in the passenger cabin subject space availability.
  • An umbrella or walking stick.
  • A small camera.
  • A reasonable amount of reading material for the flight.
  • A pair of crutches and/or braces required by a passenger.
  • A laptop computer.
  • Any medical equipment required during the flight subject to medical approval.
  1. Infants

Passengers travelling with infants are permitted to carry more than 3 ounces of baby formula, milk or baby food in their carry-on luggage up to a reasonable amount.  A reasonable amount shall be subject to the limits and exclusions set out by applicable rules and regulations. Passengers travelling with more than 3 ounces of baby formula, milk or food in their carry-on luggage must inform the appropriate authorities during security check.

Baby strollers/push-chairs may need to be checked in at the gate due to limited stowage in the aircraft cabin space.

  1. DENIED BOARDING BY OVERBOOKING

Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the carrier’s choosing.  If there are not enough volunteers the carrier will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, persons denied boarding involuntarily are entitled to compensation as specified under applicable law. To be eligible for compensation, customers must have presented themselves at their airport for check-in within the time limits prescribed in carrier’s Conditions of Carriage. Check-in means face-to-face interaction with an airline representative at the check-in counter.

  1. DANGEROUS GOODS (HAZARDOUS MATERIALS)

For safety reasons, dangerous goods must not be packed in checked or cabin (unchecked) baggage except as specifically permitted. Dangerous goods include but are not limited to: compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidizing materials, poisons, infectious substances, and briefcases with installed alarm devices. For security reasons, other restrictions may apply and are available on request at the offices of carrier, and are available at this link http://www.jordanaviation.jo

Carrier's conditions of travel

If you have been issued with a ticket for carriage by air by Jordan Aviation, you will have a contract of carriage with Jordan aviation

That contract gives you the right to be carried on a flight or series of flights and its terms are governed by:

  • The terms and conditions of contract set out on the Ticket;
  • These Conditions for Carriage of Passengers and Baggage;
  • Applicable Tariffs;
  • Jordan Aviation' Regulations.

Contents Index
Click on each article to expand it or click Expand all/ Contract all

Article 1 Terms & Expressions

Article 2 Applicability

Article 3 Tickets

Article 4 Fares, taxes, fees, charges and exceptional circumstances surcharges

Article 5 Reservations

Article 6 - Check-in and boarding

Article 7 Refusal and limitation of carriage

Article 8 Baggage

Article 9 Schedules, delays, cancellation of flights, denied boarding

Article 10 Refunds

Article 11 Conduct aboard aircraft

Article 12 Services provided by third parties

Article 13 Travel documents, customs and security inspections

Article 14 Successive airlines

Article 15 Liability for damage

Article 16 Time limits for baggage claims, processing of baggage claims, and time limits for all actions for damages

Article 17 Our regulations

Article 18 Interpretation

 

Article 1 Terms & Expressions:

The following terms shall have the meanings assigned thereto, unless the context requires otherwise:

  • "We""us""our" means Jordan Aviation.
  • "You""your""yourself" means any person (whether adult, child or infant) holding a Ticket to be carried in an aircraft, except members of the crew, or, in relation to ticket refunds, the person who paid for the ticket. (See also the definition of "Passenger").
  • "Designator Code" means the two or three letters which identify individual airlines in Tickets, timetables, reservation systems and elsewhere.
  • "Article" means an article of these Conditions of Carriage.
  • "Authorized Agent" means a passenger sales agent (which can include another airline) we have appointed to represent us in the sale of carriage on our services.
  • "Baggage" means your personal property accompanying you during your carriage. Unless we say otherwise, this consists of your Checked Baggage and Unchecked Baggage.
  • "Baggage Check" means those parts of your Ticket which relate to the carriage of your Checked Baggage.
  • "Baggage Identification Tag" means a document given to you by us to identify your Checked Baggage.
  • "Bankers Selling Rate" means the rate at which, for the purpose of the transfer of funds through banking channels (i.e. other than transactions in bank notes, travelers cheques and similar banking instruments), a bank will sell a given amount of foreign currency in exchange for one unit (or units) of national currency of the country in which the exchange transaction takes place.
  • "Checked Baggage" means Baggage we take into our custody for carriage in the hold of an aircraft for which we have issued a Baggage Check or a Baggage Identification Tag or both.
  • "Check-in Deadline" means the time limit we have set you for completing the process of checking-in and receiving a boarding pass.
  • "Conditions of Carriage" mean these Conditions for Carriage of Passengers and Baggage.
  • "Damage" means death or wounding of a Passenger, or any other bodily injury suffered by a Passenger, caused by an accident on board an aircraft or during any of the operations of embarking or disembarking. It also means damage sustained in the event of the destruction or the total or partial loss of or damage to Baggage which occurs during carriage by air. Additionally, it includes damages caused by delay in the carriage by air of Passengers or Baggage.
  • "Day" means any of the seven days of the week. For the purpose of calculating whether you have complied with a notice requirement, we will not count the day on which a notice is sent. For the purpose of determining whether a Ticket is valid, we will not count the day on which the Ticket was issued or the day the first flight began.
  • "Electronic Ticket" means the electronic entries within our reservations database recording the carriage you have booked for which we or our Authorized Agent have issued an e-Ticket Receipt/Itinerary.
  • "e-Ticket Receipt/Itinerary" means a receipt marked as such or marked "Passenger Receipt/Itinerary" or "Itinerary/Receipt" issued by us or our Authorized Agent and delivered to you by e-mail, by fax, by hand-delivery, by mail or by courier.
  • "Flight Coupon" means a paper document, marked as such, issued by us or our Authorized Agent as part of your Ticket showing the places of departure and destination between which you are entitled to be carried or, alternatively, an electronic entry within our reservations database recording your booking for carriage on a particular flight.
  • "Force Majeure" means unusual and unforeseen circumstances which you cannot control and the consequences of which cannot be avoided by taking reasonable measures.
  • "IATA" means the International Air Transport Association.
  • "ICAO" means the International Civil Aviation Organization.
  • "Immediate Family" means your spouse, your children (including adopted children), your parents, your brothers and sisters, your grandparents, your grandchildren, your parents-in-law, your brothers and sisters-in-law and your sons and daughters-in-law.
  • "Montreal Convention" means The Montreal Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Montreal, 28 May 1999.
  • "National Currency Equivalent" means the equivalent value of the local currency of the country in which the compensation is to be paid or in which judgment is to be made.
  • "Passenger" means any person (whether adult, child or infant) entitled by a Ticket to be carried in an aircraft. See also the definition for "you""your""yourself".
  • "Passenger Coupon" and "Passenger Receipt" mean a document marked as such issued by us or our Authorized Agent as part of your Ticket.
  • "Regulations" means the rules we have for certain aspects of carriage of Passengers and their Baggage which are described or referred to in more detail in Article 17.
  • "SDR" means Special Drawing Right, the composite unit of currency that is a basket of currencies comprising the Euro, Japanese Yen, Pound Sterling and US Dollar and which is used as the official unit of exchange of the International Monetary Fund.
  • "Stopover" means any place set out in your Ticket or shown in our timetables as a scheduled stop (regardless of duration) between the first place of departure and the last place of destination in your Ticket.
  • "Tariff" means fares for carriage, charges and related Conditions of Carriage and Ticket restrictions (whether published or otherwise available) filed, where required, with a relevant governmental authority.
  • "Ticket" means the paper document marked "Passenger Ticket and Baggage Check" issued by us or our Authorized Agent with all accompanying Coupons or, alternatively, an Electronic Ticket.
  • "Unchecked Baggage" means your Baggage, other than your Checked Baggage, which is carried by you aboard the aircraft.
  • "US$" means United States Dollars.
    "Warsaw Convention “means the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 as amended by any of the following international instruments of law which may apply to your carriage:
    • The Warsaw Convention as amended at The Hague on 28 September 1955;
    • The Additional Protocol No. 1 of Montreal (1975);
    • The Additional Protocol No. 2 of Montreal (1975);
    • The Additional Protocol No. 4 of Montreal (1975);
    • The Guadalajara Supplementary Convention (1961).
  • "Website" means our official internet website with the address http://www.jordanaviation.jo

Article 2 Applicability

  1. General
  2. These Conditions of Carriage form part of your contract of carriage with us and apply to the carriage we provide to you unless Article 3 says otherwise.
  3. These Conditions of Carriage may be modified or changed at our sole discretion.
  4. Overriding law
    If these Conditions of Carriage are inconsistent with any Tariff or with laws which apply to your contract of carriage, the Tariff or law will apply. If any of these Conditions of Carriage becomes invalid in this way, the other conditions will still apply.
  5. Conditions prevail over Regulations
    If these Conditions of Carriage are inconsistent with any of our Regulations, these Conditions of Carriage will prevail and apply. If any part of our Regulations becomes invalid in this way, the other parts of our Regulations will still apply.
  6. English language text prevails
    These Conditions of Carriage are in the English language.

Article 3 Tickets

  1. General
  2. We will provide carriage only to persons who possess a valid Ticket (which includes the Flight Coupon for that flight, unused Flight Coupons for subsequent flights recorded in the Ticket, and the Passenger Coupon), provided that such person is named as the Passenger in the Ticket and he or she produces a valid passport which, in the case of an Electronic Ticket, must bear a serial number that matches the number specified in the e-Ticket Receipt/Itinerary.
  3. In the case of an Electronic Ticket, you are required to bring your e-Ticket Receipt/Itinerary or Passenger Receipt with you to the airport, as it may be necessary for you to present it to us and to airport immigration and security personnel.
  4. You will not be entitled to be carried on a flight if the Ticket presented is mutilated, spoilt or tampered with, or if it has been altered otherwise than by us or our Authorized Agent. For replacement of a lost or damaged Ticket see Article 5.
  5. An e-Ticket Receipt/Itinerary is deemed to serve as a passenger ticket and a baggage check/document of carriage, for the purposes of the Warsaw Convention and the Montreal Convention.
  6. You cannot transfer your Ticket to another person. See Article 3 for situations relating to non-use of your Ticket.
  7. Some of our Tickets are sold at special fares which may be partially or completely non-refundable. You may wish to ensure that you have appropriate insurance to cover instances where you are unable to make use of such a Ticket.
  8. The Ticket is and remains at all times our property if issued by us or our Authorized Agent. If the Ticket has been issued by, or on behalf of, another airline, it is and remains the property of that airline.
  9. Validity Period
  10. Unless otherwise stated in the Ticket, in these Conditions of Carriage, or in the Tariffs, a Ticket is valid for:
  11. one year from the date of issue, if completely unused; or
  12. one year from the date of first travel on the Ticket, but only if your first flight occurred within one year of the issuance date of the Ticket.
  13. If, after you have begun your carriage, a person you are traveling with on one of our flights dies en route, we will modify your Ticket either by waiving any Ticket restriction requiring you to stay a minimum period at a Stopover, or by extending the validity of your Ticket.
  14. If a member of your Immediate Family dies after you have begun your carriage, we will modify your Ticket either by waiving any Ticket restriction requiring you to stay a minimum period at a Stopover, or by extending the validity of your Ticket for a period no longer than 45 Days from the date of the death. No such modification will be made unless we are provided with a valid death certificate or alternative evidence satisfactory to us.
  15. Non-use of Ticket
  16. If, before beginning your carriage and using any part of your Ticket, you are prevented from traveling solely by Force Majeure and part or all of the fare for your Ticket is non-refundable, we will provide you with a credit for the non-refundable part of the fare which you can use to purchase a Ticket for yourself or another person for carriage within the next 12 months. No such credit will be given unless you have given us adequate evidence of the Force Majeure event.
  17. If, before beginning your carriage and using any part of your Ticket, a member of your Immediate Family dies and you no longer wish to travel, you will be entitled to a refund calculated in accordance with Article 10.2.1(a). No such refund will be made unless we are provided with a valid death certificate or alternative evidence satisfactory to us.
  18. In the event of your death before beginning your carriage and using any part of your Ticket, we will provide a refund of your Ticket calculated in accordance with Article 10.2.1(a) if we are asked to do so. No such refund will be made unless we are provided with a valid death certificate or alternative evidence satisfactory to us. In the event of your death after you have begun your carriage, we will provide a refund for the unused portion of your Ticket calculated in accordance with Article 10.2.1(b) if we are asked to do so. No such refund will be made unless we are provided with a valid death certificate or alternative evidence satisfactory to us.
  19. Sequence of Flight Coupon Use
  20. Your Ticket is valid only for the carriage recorded on the Ticket, from the place of departure via any Stopover(s) to the final place of destination. You may not use your Ticket except in accordance with the sequence stated on the Flight Coupons. You may, however, change the sequence provided in the Flight Coupons, provided that:
  21. the fare already paid for the Ticket is the same or more than the fare applicable to the new requested sequence; or
  22. you have paid any additional fare required to be paid pursuant to Article 3.4.3; or
  23. a separate fare has been collected for the un flown sector(s).
  24. Please be aware that some types of changes to the details of your travel may not result in a change of fare, but others (for example, changing the place of departure if you do not fly the first segment of your carriage, or reversing the direction of you travel) may result in a fare increase. Likewise, many fares are valid for carriage only on the dates and for the flights shown on the Ticket and may not be changed at all, or may only be changed if you pay a fare increase to us or our Authorized Agent.
  25. If you want to change the carriage details recorded in your Ticket (including change of the sequence set out in the Flight Coupons) you must contact us before departure of any flight concerned. We will work out the revised fare for your changed carriage and give you the choice of accepting and paying the new fare or keeping the carriage details recorded in your Ticket. If you decide to accept and pay the new fare, an administration fee may be payable by you if your Ticket is subject to restrictions. If the change is necessary because a Force Majeure event has occurred, we will use reasonable efforts to transport you to your next Stopover or final destination without recalculation of the fare, but only if you have provided us with adequate evidence of the Force Majeure event.
  26. If you change any part of your carriage, otherwise than in accordance with the Article (3.4.3), or you fail to check-in prior to the Check In Deadline for your flight, your unused Flight Coupons will not be valid for travel or eligible for any form of refund .until we have, or our Authorized Agent has, assessed the correct price for your actual carriage and you have paid any difference between the fare paid for your Ticket and the total fare applicable to your revised carriage.
  27. We will accept each Flight Coupon forming part of your Ticket for carriage in the class of service on the date and flight for which you have a reservation. If a Ticket has been issued without a reservation being made at the time of issue, space may be reserved later subject to our Tariff, applicable Ticket restrictions and the availability of space appropriate to the fare paid on the flight requested.
  28. Replacement of Ticket
  29. At your request, and subject to your compliance with the requirements of Article 3.5.2, we will replace your Ticket if all or part of it is lost or damaged and cannot be presented for carriage, provided there is adequate evidence, readily ascertainable at the time, that a Ticket valid for the flight(s) in question had been duly issued by us or our Authorized Agent.
  30. Before any Ticket will be replaced pursuant to Article 3.5.1, you will sign an undertaking to reimburse us for any costs and losses of the type specified in Article 3.5.4 and pay to the airline issuing the replacement Ticket (whether us or another airline) any applicable administration fee for this service. This Article will not apply if replacement of your Ticket is necessary by reason of our or our Authorized Agent’s fault or negligence.
  31. If there is no evidence that a Ticket valid for the flight(s) in question was duly issued or you do not sign the agreement required by Article 3.5.2, the airline issuing a replacement Ticket (whether us or another airline) may require you to pay up to the full Ticket fare for such replacement Ticket, subject to refund of the fare paid if and when the airline issuing the replacement Ticket becomes satisfied that the replaced Ticket has not been used before the expiry of its validity. Where we are the airline issuing the replacement Ticket, payment of the full Ticket price will be mandatory. If, in the case of Ticket loss and replacement, you subsequently find the original Ticket before the expiry of its validity and surrender it without further use to the airline which issued the new replacement Ticket (whether us or another airline), your refund will be processed at that time.
  32. Any reimbursement agreement you have signed pursuant to Article 3.5.2 will be initially for an amount up to the fare paid for the original Ticket. In the event that the original Ticket is subsequently used or cashed in by you, your obligation to reimburse will also include our costs and expenses (including legal fees and expenses) of locating/notifying you and enforcing the agreement together with any applicable administration fee(s).
  33. Our name and address on Tickets
    Our name may be abbreviated to the "R5" Airline Designator Code in the Ticket.
    Our address is Jordan Aviation Airline Head office/ Head Office Um Uthaina, King Fasal Bin Abdulaziz Sreet:

            Tel: (009626) 5501760

            Tel: (00962) 777066129

            Fax: (009626) 5538746

Article 4 Fares, taxes, fees, charges and exceptional circumstances surcharges

  1. Fares
    The fare paid for your Ticket covers carriage of you and your Baggage from the airport at the place of departure to the airport at the place of destination via specified Stopovers at the times and on the dates specified in the Ticket, unless we say otherwise. Unless otherwise stated explicitly in writing, the fare does not include ground transport service between airports and between airports and town terminals. The fare for your Ticket shall be calculated according to our Tariff applicable on the date payment was made for your Ticket.
  2. Taxes, fees and charges
  3. Before carriage, you will pay to us the total amount of all applicable taxes, fees and charges imposed on us by a government or other authority, or by the operator of an airport, which we are obliged to collect from you or to pay in respect of your carriage.
  4. When you purchase your Ticket, we will advise you of all taxes, fees and charges not included in the fare, most of which normally will be shown separately on the Ticket. Taxes, fees and charges imposed on air travel are outside our control and are constantly changing and can be imposed or changed after the date your Ticket has been purchased. If a tax, fee or charge is imposed or increased after your Ticket has been purchased, you must pay to us any such tax, fee or charge, or any such increase before carriage.
  5. If your Ticket has been purchased from our Authorized Agent and such Authorized Agent omitted to give details of all applicable taxes, fees and charges, with the result no, or insufficient, payment has been made for such taxes, fees and charges, you must pay the relevant amount at the airport of departure before you will be entitled to carriage.
  6. If any tax, fee or charge is abolished or reduced and becomes no longer applicable to all or part of your carriage, a refund can be claimed in respect of any such tax, fee or charge which has been paid. Please ask us or our Authorized Agent for details of how to claim such refund.
  7. If you do not use your Ticket, you will be entitled to claim a refund of any taxes, fees or charges you have paid, less any applicable administration fee(s) if your Ticket is subject to restrictions. Please ask us or our Authorized Agent for details of how to claim such refund.
  8. Surcharges in exceptional circumstances
  9. In exceptional circumstances, charges may be imposed on us by third parties, which are of a type or amount not normally applicable to our operations (for example, insurance premium supplements or additional security costs triggered by unlawful interference with civil aviation). In addition, we may be subjected to significant increases in operational costs (for example, fuel charges) caused by exceptional circumstances beyond our control. In such cases, you will be required to pay to us, as fare surcharges, all such charges attributed by us to your carriage (even if such exceptional circumstances surcharges are imposed after the issuance date of your Ticket). We will contact you with details of any applicable fare surcharges as soon as possible. If we are unable to establish contact using your contact details, we will advise you of any applicable fare surcharge at check-in. You are free to choose not to pay a fare surcharge and receive an involuntary refund of your Ticket in accordance with the provisions of Article 10.2, in which case we will have no other liability to you.
  10. If any exceptional circumstances surcharge ceases to apply to all or part of your carriage, or a lesser amount is due, a refund can be claimed in respect of any such surcharge which has been paid. Please ask us or our Authorized Agent for details of how to claim such refund.
  11. Currency
    Fares, taxes, fees, charges and exceptional circumstances surcharges are payable in the currency of the country in which the carriage commences, converted to the currency of the country of payment (if different) at the applicable Banker’s Selling Rate in effect on the date payment is made, unless we or our Authorized Agent require payment in a different currency (for example, because of the non-convertibility of the local currency). We may at our discretion, accept payment in any currency, subject to applicable local law.
    When you pay through credit card, Your credit card issuer bank may charge You for currency conversion. We do not receive any amounts of such charges and therefore You acknowledge that We shall not be responsible for any such charges. You will be fully responsible for the payment of any amounts which may occur as a result of currency conversion or discrepancy.

Article 5 Reservations

  1. Reservation requirements
  2. Some fares have conditions attached to them which limit or exclude your right to change or cancel reservations. Details of any such conditions will be provided to you at the time of booking.
  3. You must inform us at the time of booking if you have a medical condition or other condition for which you may require medical assistance or special assistance during embarkation, disembarkation or aboard an aircraft (for example, the circumstances set out in Articles 7.3 to 7.5). Your booking will be logged in our system as provisional and converted to a confirmed reservation by us once we are satisfied that you have received any medical clearance required under Article 7.5 and all conditions attached to such clearance have, or will be, complied with by you. 
  4. If Articles 7.3 to 7.5 apply to you, your booking for your reservation must be made through our call center in accordance with the advance time limits specified in those Articles (namely: 48 hours before flight departure in the case of Articles 7.3.2(a) and (b), and 96 hours before flight departure in the case of Article 7.3.2(c)), otherwise it may not be possible to accept the booking because of lack of time to complete applicable medical clearance requirements.
  5. Fare payment requirement
    We will cancel your reservation if you have not paid the applicable fare (in addition to applicable taxes, fees, charges and surcharges) for the Ticket prior to the ticketing time limit specified to you by us or our Authorized Agent.
  6. Personal data
    You recognize that your personal data (including sensitive personal data) has been provided to us for the purposes of: making a reservation; recording and issuing a Ticket; issuing a boarding pass and other ancillary documentation associated with your travel; advising you of changes to your itinerary; responding to your queries or requests; issuing receipts; providing you with your carriage; providing you with ancillary services related to your carriage, including, for example, provision of wheelchair assistance, limousine services and third party services; administration of accounting, billing and auditing procedures and other administrative purposes; facilitating immigration and entry procedures; facilitating security checks including, for example, use of biometrics; dealing with customs control; dealing with immigration authorities; meeting security requirements; prevention and detection of crime; handling customer relations issues; analysis of statistics; assisting us in future transactions with you; systems testing; market analysis; tailoring our marketing to your specific carriage needs; benchmarking and performance measures; IT maintenance or development training; operating frequent flyer programs; meeting legal obligations to you; making data available to government agencies in connection with your carriage (for example, security, customs or immigration where we are required by applicable law to do so); and other purposes associated with or incidental to your carriage. For all these purposes, you authorize us to retain and use such data and to transmit to and/or to share it with: our own offices, our Authorized Agents, our other companies and/or brands, anyone to whom we transfer our rights and duties; third party companies offering related services (including, for example, car rental, hotels, limousines, transfers, ancillary services), governments and government agencies, credit card and other payment card companies, and other airlines or providers of such related services.
    We may also retain your personal data for direct marketing, but we will obtain your prior approval and authority to do this.
    Sensitive personal data, for example data relating to your health or disabilities, religion, criminal record or otherwise may be processed by us. You recognize that, by providing us with sensitive personal data you give your explicit consent for us to process it and disclose it to third parties for the above purposes. We undertake to collect, process, store, save and transfer your data in compliance with relevant data protection legislation in force from time to time. In processing your data we may transfer it to countries which may not afford the same level of protection.
    We may also monitor and/or record your telephone conversations with us to ensure consistent service levels, prevent/detect fraud and for training purposes.
    We may require the name and contact details of a third party that we may contact in an emergency. It is your responsibility to ensure that the third party consents to the disclosure of the information provided for that purpose.
    If you would like to know what personal data we are holding about you and/or correct the personal data that we hold about you, please contact our local office.
  7. Seating
    we will try to meet advance seating requests, but we cannot guarantee that you will be able to sit in any particular seat. We can change your seat for a similar seat at any time, even after you have boarded the aircraft.
  8. Aircraft
  9. We will try to provide the aircraft specified in our timetable (or specified to you at the time of issue of your Ticket) for your carriage, but cannot guarantee any particular aircraft will be used. We can change the aircraft on which you will be carried, whether for operational, safety, security reasons or otherwise.
  10. Very occasionally, it may be necessary for us temporarily to supplement our fleet with aircraft operated for us by another airline. If this applies to any aircraft on which you are due to be carried by us, we will inform you of the identity of the operator of the aircraft, or try to ensure that our Authorized Agents give you such information. We will try also to ensure that you receive the same level of in-flight service, entertainment, and baggage allowance advertised for your flight, but cannot guarantee that this will always be possible.
  11. Reconfirmation of reservations
  12. With limited exceptions, it is not necessary for you to reconfirm onward or return reservations before flying. If we do require you to reconfirm your reservation before a flight, we or our Authorized Agent will advise you when, how and where it should be done.
  13. If you fail to reconfirm a reservation for any flight where we have told you that reconfirmation is necessary, we may cancel all of your onward or return reservations. No refund of the fare paid will be available in respect of such cancelled reservation unless permitted by the conditions applicable to your Ticket.
  14. If, after we have cancelled your reservation because of your failure to reconfirm your reservation, where we have informed you that reconfirmation is necessary, we may reinstate your reservation at your request and carry you if there is space on the flight to which your cancelled reservation relates. If there is no space available on the flight, we will use reasonable efforts to try to carry you on another of our flights to your next or final destination, but we are not obliged to do so.
  15. You should check the reconfirmation requirements of any other airlines involved in your carriage with them and, where necessary, reconfirm with the airline whose Airline Designator Code is entered in the Ticket for the flight in question. We will have no liability to you if another airline cancels one or more reservations because you failed to reconfirm that reservation where you were required to do so. Your right to onward travel or a refund will be governed by the conditions of carriage of the other airline.

 

  1. Cancellation of onward reservations
  2. We will cancel the unused part of your reservation if you do not check-in for any flight or if, having checked-in, you fail to present yourself at the boarding gate with your boarding pass within the time limit specified by us at check-in.
  3. We will not be liable to you for any loss or expense whatsoever resulting from your failure to comply fully with the requirements of Articles 5.6 and 5.7.

 Article 6 - Check-in and boarding

  1. If you are travelling in First or Business Class you must present yourself for check-in no later than 2 hours prior to the scheduled departure time of your flight. If you are travelling in Economy Class you must present yourself for check-in no later than 3 hours prior to the scheduled departure time of your flight.
  2. Check-in Deadlines are different at some airports. We or our Authorized Agents will advise you of the Check-in Deadline for your first flight with us if it is longer than the normal limit specified in Article 6.1. For any subsequent flights in your journey, you should inform yourself of the Check-in Deadlines by consulting our timetable, or by asking us or our Authorized Agents.
  3. You must comply with the applicable Check-in Deadline. We have the right to cancel your reservation if you do not comply with the Check-in Deadline or, if no Check-in Deadline has been indicated, you fail to check-in prior to closing of check-in for your flight. See also Article 5.7.
  4. You must be present at the boarding gate not later than 30 minutes or the time specified by us at the time you check-in. If you arrive outside the applicable time limit at the boarding gate, you will be refused carriage and your Checked Baggage will be off-loaded from the aircraft. See also Article 5.7.
  5. We will not be liable to you for any loss or expense whatsoever resulting from your failure to comply fully with this Article (6).

Article 7 Refusal and limitation of carriage

  1. Our right to refuse carriage
    We have the right to refuse to carry you or your Baggage on any flight (even if you hold a valid Ticket and have a boarding pass) if one or more of the events listed in Articles 7.1.1 to 7.1.21 inclusive has occurred or we reasonably believe might occur, it being understood by you that we have no duty to make any enquiries when determining whether we believe an event might occur. See also Articles 7.2 and 10.5.4 concerning the consequences of being refused carriage and Article 18 concerning any decision we make about the application of Article 7.1 to you.
  2. refusal to carry may be necessary in order to comply with any applicable government laws, regulations, orders or governmental policy; or
  3. you commit a criminal offence during check-in or during any of the other operations of embarkation on your flight, or disembarkation from a connecting flight, or on board the aircraft before take-off; or
  4. you fail to observe safety or security instructions of, or obstruct or hinder, any ground staff or crew member in the performance of their duties; or
  5. you use threatening, abusive, insulting or indecent words or behave in a threatening, abusive, insulting or indecent manner to any person, including ground staff, members of the crew or other Passengers prior to or during any of the operations of embarkation on your flight, or disembarkation from a connecting flight, or on board the aircraft before take-off; or
  6. carriage of you and/or your Baggage may endanger or adversely and materially affect, or has endangered or adversely and materially affected, the safety, health, or security of the aircraft, other Passengers or members of the crew, or the comfort of other Passengers aboard the aircraft; or
  7. you appear to be incapacitated by alcohol or drugs; or
  8. your mental or physical state, including your impairment from alcohol or drugs, appears to present a hazard or risk to yourself, or to Passengers, or to crew, or to the aircraft, or any person or property in it, or represents a likely or actual source of material annoyance or discomfort to other Passengers aboard the aircraft if you were to proceed to travel in the class in which you are booked or in which you have agreed to travel; or
  9. you refuse to submit to a security check for yourself or your Baggage or, having submitted to such a check, you fail to provide satisfactory answers to security questions at check-in or the boarding gate, or you fail a security profiling assessment/analysis, or you tamper with or remove any security seals on your Baggage or security stickers on your boarding pass; or
  10. you fail to observe our safety, security or passenger comfort instructions concerning, for example, seating, storage of Unchecked Baggage, smoking, consumption of alcohol, use of drugs, dress, or use of electronic equipment (for example, mobile/cellular phones, laptop computers, PDAs, portable recorders, portable radios, CD, DVD and MP3 players, electronic games or transmitting devices); or
  11. you have made, or attempted to make, a bomb hoax, hijack threat or any other security threat; or
  12. you have not paid in full the applicable fare, taxes, fees, applicable charges or exceptional circumstances surcharges for your carriage; or
  13. you appear, in our exclusive opinion, not to meet requisite visa requirements or not to have valid or lawfully acquired travel documents or to have acquired them by fraudulent means or you wish to travel to or enter a country through which you may be in transit for which you do not have valid travel documents or meet the requisite visa requirements, or you destroy your travel documents aboard the aircraft or between check-in and boarding, or you refuse to allow us to copy your travel documents, or you refuse to surrender your travel documents to the flight crew, against receipt, when so requested; or
  14. we have been informed (orally or in writing) by immigration or other authorities of the country to which you are travelling or through which you may intend to transit, or of a country in which you have a Stopover planned, that you will not be permitted entry to such country even if you have valid travel documents; or
  15. you fail, or refuse, to give us information in your possession or available to you which a governmental authority has lawfully asked us to give about you, or it appears to us that any such information you have given is false or misleading; or
  16. you present a Ticket for carriage that appears to have been acquired unlawfully or by fraudulent means (for example, by means of use of a stolen credit or debit card), or appears to be forged or falsified, or altered without requisite authority, or has been purchased from or issued by an entity other than us or our Authorized Agent, or has been reported to us as being mutilated, lost or stolen, or is a counterfeit, or you cannot prove that you are the person named in the Ticket, or you fail to present the credit, debit or other similar card used for issuing the ticket at the airport and sales offices, or you fail to comply with the requirements set forth in Article 3 concerning, for example, use of Flight Coupons in sequence; or
  17. you do not meet the requirements of Article 7.3 in relation to your medical fitness to fly; or
  18. you, (or the person who is legally responsible for you, if you are a child) have failed to comply with the requirements of Article 7.7; or.
  19. you, or someone for whom you are responsible who is travelling with you (for example, a child or infant) is not permitted by law, court order or bail conditions to leave the jurisdiction of the place of departure of the aircraft; or
  20. you are, or we reasonably suspect you are, in unlawful possession of drugs; or
  21. you have previously behaved in any of the ways prohibited above and we believe that you may repeat such behavior, or you have previously been refused carriage by another airline for any reason relating to your behavior, or you have breached any of the duties imposed on you by Article 11.1 in relation to previous carriage by us; or
  22. we have notified you that we would not at any time after the date of such notice carry you on our flights.
  23. The Ticket is valid only for the transportation as shown on the Ticket, from the place of departure via any Agreed Stopping Places to the final destination. Flight/baggage coupons shall be honored only in sequence. The Ticket will not be honored and will lose validity if all the coupons are not used in sequence provided in the ticket.
  24. Reimbursement of costs
    If you are refused carriage for any of the reasons set out in Article 7.1, you will reimburse us for any costs we incur resulting from: (a) repair or replacement of property lost, damaged or destroyed by you; (b) compensation we have to pay to any Passenger or crew member affected by your actions; and (c) delaying the aircraft for the purpose of removing you and/or your Baggage. We may apply towards such payment or expenditure the value of any unused carriage on your Ticket, or any of your funds in our possession.
  25. Fitness to fly
  26. Before boarding the aircraft for carriage you must be reasonably satisfied that you are medically fit to fly. If you have been advised that you are fit to fly provided certain precautions are taken (for example, use of medication) it is your responsibility to ensure that all such precautions are in fact taken before, during and after your flight (as the case may be) and that you will be able to produce any written evidence of your fitness to fly required by these Conditions of Carriage. To check if evidence of fitness to fly is required, see Articles 7.3.2 and 7.5, as well as Article 7.3.4 if you are flying to or from the USA.
  27. If doubt exists about your fitness to fly, you may not be accepted for carriage unless you have satisfied one of the three requirements set out in Articles 7.3.2(a) to (c). If, however, you are flying to or from the USA, you may be exempt from part or all of those requirements see further Article 7.3.4.
  28. You have produced to us no later than 48 hours before flight a medical report from an appropriately qualified doctor, bearing a date no more than 10 Days before your flight, which confirms your fitness to travel on all flights on which you intend to travel; or
  29. You have completed and produced to us no later than 48 hours before flight a Medical Information Form (MEDIF -which is most useful where your fitness to fly is in doubt because of a recent illness, disease, treatment or operation) and we have confirmed that we are able to provide you with carriage; or
  30. You have completed and produced to us no later than 96 hours before flight a Frequent Travelers Medical Card (FREMEC which is most useful where your fitness to fly is in doubt due to a permanent or chronic illness or disease or you require long term medical treatment) and we have confirmed that we are able to provide you with carriage.
  31. Permission to fly is required from our medical department at least 48 hours before your flight (or such shorter period as we in our absolute discretion may decide) if it appears to us that you may have a disease which meets any of the following criteria, save that where you are flying to or from the USA different rules may apply (see further Article 7.3.4 regarding USA rules):
  32. which is believed to be actively contagious or communicable and life threatening to other Passengers or crew; or
  33. which may cause or induce unusual behavior, or a physical condition, which could have an adverse effect on the welfare and comfort of other Passengers or crew members; or
  34. which is considered to be a potential hazard to the safety of the flight; or
  35. which may cause the flight to be diverted or perform an unscheduled stop.
  36. If you are flying to or from the USA, application of local rules may mean that you do not need to comply with all or part of the requirements of Articles 7.3.2 and 7.3.3. We will inform you how the requirements may differ upon your request.

 

  1. Carriage of pregnant Passengers and newborn children
  2. If you are pregnant we will carry you after your 28th week of gestation only if you produce to us a medical report or letter, signed by an appropriately qualified doctor or midwife, stating your due date, and confirming that your pregnancy is uncomplicated. The report or letter should also advise us of the latest date up to which you are expected to be fit to travel. In addition, you will require prior clearance from our medical department for travel after the 35th week of gestation for flights exceeding 4 hours and after the 36th week of gestation for any other flight.
  3. It is your responsibility to check if Article 7.4.1 applies to you. If you fail to comply with its requirements or you provide incorrect information about your week of gestation, and you subsequently require in-flight medical assistance, or your flight is diverted so that you may receive medical assistance, in connection with your pregnancy, you are liable to reimburse us for any costs we incur of the type, for example, specified in Article 7.6 in accordance with the requirements of that Article.
  4. Carriage of newly born infants will generally not be permitted until 7 Days after delivery. Please ask us or our Authorized Agent for further information.
  5. Special assistance
  6. If you require special assistance because you are unable to feed yourself or use the toilet unassisted, or move around or evacuate the aircraft cabin unassisted, or you have special needs requiring special equipment, we will carry you if you have obtained prior clearance from our medical department at the time of ticketing and you comply with all applicable Regulations at all relevant times. If, however, you are flying to or from the USA, you may be exempt from part or all of those requirements see further Article 7.5.5.
  7. If your special assistance requirements change adversely after receiving clearance pursuant to Article 7.5.1 or 7.5.4, you must seek a new clearance prior to your flight from our medical department or from your doctor (in accordance with Article 7.5.4) and comply with all of our applicable Regulations at all relevant times.
  8. If you have been cleared for carriage by our medical department pursuant to Article 7.5.1, you will not subsequently be refused carriage on the basis of your special requirements, unless you have failed to comply with these Conditions of Carriage including, for example, Articles 7.1 and 7.3.
  9. An alternative to obtaining prior clearance from our medical department for the purposes of Articles 7.5.1 and 7.5.3 is providing us at the time of ticketing with an original certificate signed by your doctor certifying that you are capable of completing your carriage safely without requiring extraordinary medical assistance in flight (for example, assistance necessary to feed yourself, or to use the toilet, or to evacuate the aircraft, or to administer medication or treatment to yourself).
  10. Passenger reimbursement of medical expenses
    If you are taken ill aboard the aircraft due to a condition pre-existing the flight (regardless of whether or not you were aware of it) or due to your pregnancy, you will pay to us the cost of expenses paid by us in treating you aboard an aircraft, transporting you on the ground, or paying for treatment provided by a third party. You will also pay any costs we have incurred in diverting an aircraft to seek medical assistance if you have contravened Articles 7.3, or 7.4 or 7.5. We may apply towards payment due to us from you the value of any unused carriage on your Ticket or unused credits to your account with us, or any of your funds in our possession.
  11. Carriage of unaccompanied children
  12. You will not be accepted for carriage if you are under 5 years of age on the date the flight commences unless you are accompanied by an escort aged 18 years or more. If you are between 5 and 16 years of age, we can arrange for an escort, provided we receive 7 Days or more notice prior to travel and an extra charge is paid.
  13. If you are more than 5 years of age, but less than 12 years old on the date the flight commences, you will not be accepted for carriage unless all the following conditions are met in full:
  14. you are accompanied at check-in by a parent, guardian or adult responsible for you who remains in the airport with an allocated member of our staff until you have boarded the aircraft and it has taken-off from the airport, and who can prove also to us that you will be met at the destination airport or Stopover airport by another parent, guardian or adult responsible for you (with full details of that person’s identity) and into whose custody you can be delivered.
  15. you have a confirmed reservation for your flight and it is not anticipated by us that the flight will terminate at a place other than its destination or make an unexpected stop at any other place due to weather or other operational conditions;
  16. Your ticketed carriage does not involve an en route change of airport or a scheduled Stopover exceeding 8 hours in the case of Queen Alia International Airport or 4 hours in the case of any other airport, unless a parent, guardian or adult responsible for you meets you and takes responsibility for you during the full period of the Stopover(s).
  17. On board services
    For operational reasons, we do not make any guarantees about the provision/availability of in-flight entertainment equipment and advertised programs; advertised special meals or any other type of meals; or the availability of advertised in-flight services. We do not guarantee that special meals will always conform to their exact description. This is because they have been prepared by third parties to our order. We do not accept requests for nut free meals and we do not guarantee that the environment aboard our aircraft will be nut or nut produce free.
  18. Ground services
    We do not make any guarantees about the provision/availability of equipment and services on the ground at airports including, for example, fast track services, airport lounges and the facilities available within those lounges.
    We do not guarantee that ground services will always conform to their exact description. This is because some services are provided by third parties to our order. See also Article 12 for other provisions concerning services provided by third parties.


Article 8 Baggage

  1. Free Baggage allowance
    Free Baggage allowance apply only for promotional flights where you may carry some Baggage free of extra charge. The amount of your free Baggage allowance and restrictions on size are shown in your Ticket or e-Ticket Receipt/Itinerary and are dependent also on our Regulations in force on the date of your flight.
    For more information or a copy of our Regulations, please click
  2. Excess Baggage
    You will have to pay an extra charge for carriage of Baggage in excess of your free Baggage allowance. You will also have to pay an extra charge for carriage of any container with an animal inside unless the animal is a service animal. For details of the rates applicable to carriage of excess Baggage, please ask us or our Authorized Agents.
  3. Items you must not carry in your Baggage
  4. There are certain items which you must not include in your Baggage. Set out below are prohibitions applicable to Checked and Unchecked Baggage, as well as separate and extra prohibitions applicable to Checked Baggage only and to Unchecked Baggage only. If you fail to comply with any of the applicable rules you and/or your Baggage will be refused carriage (see also Article 8.5.1). In addition, you will not be entitled to claim compensation if any prohibited item wrongfully included in Baggage sustains Damage or causes Damage to your Baggage (see Article 15.5.3).
  5. You must not include any of the following items in your Unchecked Baggage or your Checked Baggage:
  6. Items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the ICAO Technical Instructions for the Safe Transport of Dangerous Goods by Air and the IATA Dangerous Goods Regulations, and in our related Regulations. If you are not familiar with those rules and regulations, please ask us or our Authorized Agents for details;
  7. Items which are prohibited from being carried by applicable laws, regulations, orders or governmental policy of any state to be flown from or to;
  8. Items which are reasonably considered by us to be unsuitable for carriage because they are dangerous or unsafe or by reason of their weight, size, shape or character, or which are fragile or perishable having regard to, for example, the type of aircraft being used. Please ask us about any concerns you may have about the suitability of your Baggage before you arrive at the airport;
  9. Items attracting any form of duty if you are travelling as an unaccompanied child under the age of 16; or
  10. War material. Please ask us if you have any doubt about whether any item constitutes war material.
  11. You must not include in your Unchecked Baggage:
  12. Real, replica or toy weapons, arms and ammunition, explosives or anything containing explosives (for example, Christmas crackers, fireworks or fire crackers) and incendiary materials; knives of any kind/type/shape or size; letter openers; metal cutlery; catapults; slingshots, razor blades and straight razor blades (excluding safety razors and accompanying cartridge blades); tradesmen’s tools; darts; scissors; nail files; hypodermic needles and syringes (unless required for medical reasons and accompanied by a medical certificate confirming the medical condition necessitating carriage); knitting needles; corkscrews; sporting bats and clubs (including, for example, baseball and softball bats, golf clubs, cricket bats but excluding tennis, badminton and squash racquets); hard sporting balls (including, for example, cricket, field, hockey or billiard, snooker or pool balls); billiard, snooker or pool cues; martial arts devices.
  13. Any article which in our opinion, or the opinion of airport security personnel, might be used as, or adapted for use as, a weapon with the potential to cause injury or incapacitation or to represent any other security or safety threat.
  14. We are not responsible for any item removed from your Checked Baggage or Unchecked Baggage and retained by airport security personnel. It is your responsibility to check the security requirements applicable to your flight and departure airport prior to travel and, if personal items are removed from your Baggage by airport security personnel, it is your responsibility to ensure that you obtain a receipt from the airport security personnel and make arrangements for collection of such items.
  15. Firearms and dangerous items
  16. If you wish to carry Firearms, ammunition and explosives including items containing explosives (for example, Christmas crackers, fireworks or fire crackers) as Checked Baggage it is your responsibility to inform yourself of, and ensure that you have obtained, all required clearances from the government authorities of the country of departure and the country of destination before commencing your carriage.
  17. Firearms, ammunition and explosives including items containing explosives (for example, Christmas crackers, fireworks or fire crackers) will not be accepted as Checked Baggage, unless approved by us no less than 3 Days before your flight. If accepted for carriage, firearms must be unloaded with the safety catch on, and suitably packed and accompanied by all documents legally required by the countries of departure, destination and any Stopovers. Carriage of ammunition is subject to ICAO and IATA regulations as specified in Article 8.3.2(a). Your firearms, ammunitions and explosives will never be carried in the cabin or cockpit of the aircraft.
  18. Weapons such as, for example, antique firearms, swords, knives, toy or replica guns, bows and arrows and similar items may be accepted as Checked Baggage only at our discretion, subject to prior approval by us, but will not be permitted in the cabin or cockpit of the aircraft.
  19. We will have no liability or responsibility where any item accepted under Articles 8.4.2 and/or 8.4.3 is removed from your Checked Baggage and/or retained or destroyed by security personnel, government officials, airport officials, police or military officials or other airlines involved in your carriage.
  20. Right to refuse carriage
  21. We will refuse to carry Baggage which contains any of the items described in Article 8.3.2 (and Article 8.3.4 in the case of Unchecked Baggage only), regardless of whether and when we are told, or discover, the presence of any such items. See also Article 8.3.1.
  22. We will refuse to accept Baggage for carriage if we decide that it is unsuitable for carriage, whether because of its size, shape, appearance, weight, content, character, or for safety or operational reasons, or for the comfort of other Passengers. If you have any doubt about particular items, please ask for guidance from us or our Authorized Agents.
  23. We may refuse to accept Baggage for carriage if we decide that it is not properly and securely packed in suitable containers. If you ask us, we will give you information about packing and containers acceptable to us.
  24. Right of search, screen and x-ray
  25. For reasons of safety, health and security, and to check that you are not carrying in your Baggage any items prohibited by these Conditions of Carriage, we may search, screen and x-ray your Baggage. We will try to search your Baggage while you are present, but if you are not readily available we may search it in your absence. If you do not let us conduct all such searches, scans and x-rays, we will refuse to carry you and your Baggage.
  26. You must allow security checks of your Baggage by government officials, airport officials, police or military officials and other airlines involved in your carriage.
  27. If a search, screen or x-ray causes Damage to your Baggage, we will not be liable for the Damage unless it was caused solely by our negligence.
  28. Please note that the security authorities of some countries require that Checked Baggage is secured in such a manner that it can be opened without the possibility of causing damage in the absence of the Passenger. It is your responsibility to make yourself aware of and comply with any such requirements.
  29. Checked Baggage
  30. You must fasten a tag, or secure a sticker, containing your name, full address and a telephone number at which we can contact you, to and again inside each item of Checked Baggage.
  31. When you check-in Checked Baggage, we will give you a Baggage Identification Tag for each piece of your Checked Baggage.
  32. Checked Baggage will normally be carried on the same aircraft as you, but it may be necessary sometimes for it to be carried on another aircraft (for example, for safety, health, security, operational reasons, or due to the size or weight of the Checked Baggage, or non-compliance with relevant parts of these Conditions of Carriage). If we carry your Checked Baggage on another flight, we will deliver it to the address you have provided, unless the law at the place of collection requires you to be present at the airport of arrival for customs clearance or the reason for carriage on another aircraft related to the size or weight of the Checked Baggage or non-compliance with relevant parts of these Conditions of Carriage.
  33. Unless we decide that your Checked Baggage will not be carried on the same flight as you, we will not carry your Checked Baggage if you fail to board the aircraft on which it is loaded or, having boarded, you leave the aircraft before takeoff or at a point of transit, without re-boarding.
  34. We will only carry your excess Baggage on the same flight as you if there is suitable space available on the aircraft and you have paid the applicable extra charge for carriage of Baggage in excess of your free Baggage allowance.
  35. You must ensure that your Checked Baggage is sufficiently robust and well secured to withstand the usual and normal rigors of carriage by air without sustaining damage.
  36. Unchecked Baggage
  37. We specify maximum dimensions and/or weight for Unchecked Baggage which you carry on to the aircraft. Please ask us for details. All Unchecked Baggage must be small enough to fit under the seat in front of you or inside the overhead storage compartments in the cabin of the aircraft. If your Unchecked Baggage is too big to be stored in this way, or is of excessive weight or considered unsafe for any reason, you must check it in for carriage as Checked Baggage and pay any excess Baggage charges which may be due under Article 8.2 if your free Baggage allowance has already been used up by other Checked Baggage.
  38. If you have a highly valuable item, a musical instrument or diplomatic bag which you wish to carry with us as Unchecked Baggage but it exceeds our size or weight limitations for Unchecked Baggage, you must purchase one or more additional seats (subject to availability) in the same class of travel as you for the purpose of storing such permitted item next to you during your flight. We will not carry as Unchecked Baggage any other type of item which exceeds our size or weight limitations for Unchecked Baggage.
  39. Collection and delivery of Checked Baggage
  40. Unless Article 8.7.3 requires us to deliver your Checked Baggage to you, you must collect your Checked Baggage as soon as it is made available at your destination or Stopover. If you do not collect it within a reasonable time, we may charge you a storage fee. If your Checked Baggage remains unclaimed for 3 months after it is made available at your destination or Stopover, we may dispose of it and retain for our benefit any proceeds of the disposal without notice or liability to you.
  41. Only the person holding the Baggage Check and the Baggage Identification Tag can claim a piece of Checked Baggage. We accept no responsibility for checking the identity or authority of the person holding the Baggage Check and Baggage Identification Tag or for checking that he/she has any right to collection.
  42. If the person claiming a piece of Checked Baggage cannot produce the required Baggage Check and Baggage Identification Tag, that person must prove that the Baggage is his or hers before we will allow collection. We accept no responsibility for making anything other than limited enquiries of the person claiming the Baggage when assessing the right to collection.
  43. Animals
    We will not accept an animal for carriage unless you have applied for, and obtained, our prior approval and you meet all of the following conditions and our applicable Regulations:
  44. The animal must be properly crated (with necessary and sufficient supplies of food and water) by you in a suitable container for carriage in the cargo hold of an aircraft in accordance with all applicable legal requirements.
  45. The animal is accompanied by, and we are shown, valid health and vaccination certificates, entry permits, transit permits, exit permits and other documents required by countries of departure, entry or transit.
  46. You have paid the charges applicable to containers with animals inside, unless the animal is a service animal.
  47. Unless carriage of your animal is covered by the liability rules of the Warsaw Convention or the Montreal Convention, we will not be responsible for its loss, injury, sickness or death unless caused solely by our negligence.
  48. If an animal is carried by us without being accompanied by all the certificates and permits required by Article 8.10.2, we will have no liability to you for any loss you may suffer and you will pay or reimburse us (on request) for any fines, costs, losses or liabilities imposed on or incurred by us as a result of the absence of one or more required certificates or permits.

Article 9 Schedules, delays, cancellation of flights, denied boarding

  1. Jordan Aviation’ Responsibility for Schedules and Operations
  2. The flight times and flight durations shown in our timetables may change between the date of publication (or issue) and the date you actually travel. We do not guarantee flight times and flight durations to you and they do not form part of your contract of carriage with us.
  3. Before we accept your booking, we or our Authorized Agent will tell you about the departure time of your flight and it will be shown on your Ticket or e-Ticket Receipt/Itinerary. We may need to change the departure time of your flight time and/or the departure or destination airport after your Ticket or e-Ticket Receipt/Itinerary has been issued.
    It is your responsibility to give us or our Authorized Agent your contact information so that we or the Authorized Agent can try to notify you of any such change. If the change is not acceptable to you, and we are unable to reserve space for you in your ticketed class of service on an alternate flight, which is acceptable to you, you will be entitled to an involuntary refund in accordance with Article 10.2. Apart from this, we will have no liability to you for any loss or expense whatsoever.

 

  1. Remedies for Cancellation, Rerouting and Delays

9626 5501760 | Head Office

962 64293350 | QAA Office

  1. NOTIFICATION
    In the event of a flight delay, cancellation, or diversion, Jordan Aviation will provide the most current information available to customers in the airport or onboard an aircraft in a timely manner.
    Flight information may also be obtained through Jordan Aviation Contact number

   

  1. Sometimes delays in departure times and the time taken for an aircraft to fly to a destination occur because of circumstances beyond our control (for example, bad weather or air traffic control delays or strikes). 
    We will take all reasonable measures necessary to avoid delay in carrying you and your Baggage. These measures may include using an alternative aircraft or arranging for a flight to be operated for us by an alternative airline, or both.
  2. You will be entitled to choose one of the following three available remedies if we cancel a flight; fail to operate a flight reasonably according to the schedule; fail to stop at your destination or Stopover destination; or cause you to miss a connecting flight with us or with another airline for which you hold a through booking/confirmed reservation and adequate time existed to make the connection after the scheduled time of arrival of your flight.
    The three available remedies for you to choose from are available without extra charge and are set out in Articles 9.2.3(a) to (c) below.
    See also Article 9.2.3 for limitations on your rights and on our liability.
  3. Remedy One we will carry you and your Baggage as soon as we can on another of our flights on which space is available and, where necessary, extend the period of validity of your Ticket to cover that carriage.
  4. Remedy Two we will re-route you and your Baggage within a reasonable period of time to the destination shown on your Ticket on another of our flights or on the flight of another airline, or by other mutually agreed means and class of carriage.
  5. Remedy Three we will give or obtain for you full refund of the unused sectors of your ticket.
  6. The three remedies in Articles 9.2.3(a) to 9.2.3(c) do not affect any rights you may have under Article 15.6. Those remedies and rights represent the sole and exclusive remedies and rights available to you if your carriage is affected by one of the events listed in Article 9.2.3.
  7. Denied boarding
  8. If we cannot carry you in your ticketed class of service on a flight for which you have a confirmed reservation and have met all applicable check-in and boarding deadlines, we will carry you on one of our later flights in your ticketed class of service, or, if you choose, we will carry you on another of our flights in a different class of service and will refund you the difference between the applicable fare, taxes, fees, charges and surcharges paid for your ticketed class of service and, if lower, the fare, taxes, fees, charges and surcharges applicable to the class of service in which you are actually carried. Alternatively, you may choose to receive an involuntary refund in accordance with Article 10.2.
    This Article 9.3.1 will not apply if we refuse to carry you for reasons permitted by these Conditions of Carriage (see, for example, Articles 6.4, 7, 8.6.1, 11.4.2, 11.4.3, 13.1.6 and 13.6).
  9. If Article 9.3.1 applies to you, we will pay to you any compensation due to you under applicable law and our denied boarding compensation policy.
  10. Apart from your rights under this Article 9.3, we will have no liability to you for any loss or expense whatsoever. Please ask about our denied boarding compensation policy.
  11. Extended Onboard Ground Delays 
    In accordance with regulations, Jordan Aviation maintains and complies with a separate Contingency Plan for Lengthy Tarmac Delays.
    Jordan Aviation’ Contingency Plan for Lengthy Tarmac Delays may be found through Jordan Aviation’ website (Tarmac Delay). (http://www.jordanaviation.jo/terms/5-delays-and-cancellations.html)
    Jordan Aviation’ Contingency Plan for Lengthy Tarmac Delays is not guaranteed, is subject to change without notice, and is not part of this Contract of Carriage.
    For customers who will be traveling on an international itinerary operated by one of Jordan Aviation’ codeshare partners, Jordan Aviation’ Contingency Plan for Lengthy Tarmac Delays does not apply.
    Please see Section 16.0 for a discussion of rules that may differ from the rules described in this document.
  12. Rebooking and Amenities/Services for Delayed Customers 
    In accordance with regulations, Jordan Aviation maintains and complies with a separate Customer Service Plan. Jordan Aviation’ Customer Service Plan may be found through Jordan Aviation’ website (Customer Service Plan)(http://www.jordanaviation.jo/terms/6-customer-service-plan.html).
    Jordan Aviation’ Customer Service Plan is not guaranteed, is subject to change without notice, and is not part of this Contract of Carriage.
    For customers who will be traveling on an international itinerary operated by one of Jordan Aviation’ codeshare partners, Jordan Aviation’ Customer Service Plan does not apply. Please see Section 16.0 for a discussion of rules that may differ from the rules described in this document.
  13. Alternate Transportation
    If Jordan Aviation is not able to reroute customers on its flights or on another airlines’ flights, Jordan Aviation may offer the customer ground transportation to the destination. If the customer does not accept the ground transportation offered, Jordan Aviation will refund the value of the remaining flight coupons to the stopover or destination.

 

Article 10 Refunds

  1. We will refund the fare paid for your Ticket, or any unused part of it, together with applicable taxes, fees, charges and exceptional circumstances surcharges in accordance with our fare rules and Tariffs and the following additional rules:
  2. Unless we say otherwise, we will make a refund only to the person who has paid for the Ticket, provided we are given proof of identification and payment.
  3. Unless the claim for a refund concerns a lost Ticket, we will pay a refund only if you give us your Ticket and all unused Flight Coupons and the Passenger Coupon. This requirement will not apply where your Ticket is an Electronic Ticket.
  4. No refunds may be made, unless the refund claim is submitted directly by you and in accordance with our refund policies and these Terms and Conditions.
  5. Involuntary refunds
  6. Fare refunds will be calculated according to Articles 10.2.1(a) and 10.2.1(b) if we cancel a flight, fail to operate a flight reasonably according to schedule, or fail to carry you on a flight for which you have a confirmed reservation and have met the applicable Check-in Deadline and boarding deadline and you have not been refused carriage for reasons permitted by these Conditions of Carriage. The same method of calculation will apply if we fail to stop at your destination or Stopover, or cause you to miss a connecting flight in circumstances where you hold a confirmed reservation and adequate time existed to make the connection between the originally scheduled time of arrival of your flight and the departure time of the connecting flight.
    In all of those situations, the refund will be:
  7. an amount equal to the fare paid (including taxes, fees, charges and exceptional circumstances surcharges paid) if no portion of the Ticket has been used; or
  8. if a portion of the Ticket has been used, an amount equal to the difference between the fare paid (including taxes, fees, charges and exceptional circumstances surcharges paid) and the correct fare (including taxes, fees, charges and exceptional circumstances surcharges) for travel between the points for which you have used your Ticket.
  9. We will pay a refund according to Article 10.2.1(b) if we refuse you carriage for any of the reasons set out in Article 7.1, except that you will not be entitled to any refund for the flight for which you were refused carriage. Apart from this, we will have no liability to you for any loss or expense whatsoever. Also see Article 7.2 which permits us to use the value of any unused carriage on your Ticket to reimburse costs payable by you.
  10. We will pay a refund according to Article 10.2.1(b) if we terminate your carriage for any of the reasons set out in Article 11.4 (unacceptable behavior aboard aircraft) before it is completed, except that you will not be entitled to any refund for the flight during which the unacceptable behavior occurred. Apart from this, we will have no liability to you for any loss or expense whatsoever. See also Article 11.4.4, which permits us to use the value of any unused carriage on your Ticket to pay sums due to us from you.
  11. Voluntary refunds
  12. If a refund of the fare for your Ticket is due for reasons other than those set out in Article 10.2, the refund will be:
  13. an amount equal to the fare paid (including taxes, fees, charges and exceptional circumstances surcharges paid) less any applicable cancellation fees if no portion of the Ticket has been used, less also any applicable administration fee(s), if your Ticket is subject to restrictions; or
  14. if a portion of the Ticket has been used, an amount equal to the difference between the fare paid (including taxes, fees, charges and exceptional circumstances surcharges paid) and the correct fare (including taxes, fees, charges and exceptional circumstances surcharges) for travel between the points for which the Ticket has been used, less any applicable cancellation fees, less also any applicable administration fee(s), if your Ticket is subject to restrictions.
  15. Refund on lost Ticket
  16. If you lose your Ticket or part of it and subsequently provide us with satisfactory proof of that loss and pay any applicable administration fee(s), we will pay a refund as soon as possible after the validity period of the Ticket expires or 6 months, whichever is the later. We will only do this if:
  17. the lost Ticket, or part of it, has not been used, previously refunded or replaced, unless the use, refund or replacement by or to someone else resulted from our own negligence; and
  18. the person to whom the refund is made agrees (by signing an agreement with us) to repay to us the amount of the refund and reimburse us our legal costs and expenses of locating and notifying you and enforcing the agreement, if we discover later fraud or use of the lost Ticket (or part of it) by you or someone else. This will not apply if any fraud or use by someone else resulted from our negligence.
  19. Right to refuse refund
  20. We will not give a refund if application for the refund is made more than 1 year from the date of issue of the original Ticket.
  21. We will not give a refund on a Ticket if, when you arrived in a country, you presented the Ticket to us or to government officials as evidence of your future intention to depart from that country, unless you can prove to us that you have permission to remain in the country or that you will leave the country on another airline or by another means of transport.
  22. We will not give a refund on a Ticket if it has been stamped by a governmental organization as "Not to be Refunded" or if the Ticket is a replacement for a lost or mutilated Ticket which was stamped as "Not to be Refunded" by a governmental organization, unless you prove to us that you have permission of that governmental organization to receive a refund.
  23. We will not give a refund on a Ticket for any flight on which you have been refused carriage (for any of the reasons set out in Article 7.1) or from which you have been removed (for any of the reasons set out in Articles 11.1 to 11.3).
  24. Currency
    we will pay refunds in the local currency that is used in office from which you refund your Ticket after getting an authorization from the office that issue the ticket.
  25. By who Ticket refundable
    We will pay a voluntary refund on a Ticket only if we or our Authorized Agents issued the Ticket.
  26. Limitation of your rights
    Unless we state otherwise in these Conditions of Carriage, the refund rights set out in this Article 10 represent your only rights against us if your carriage does not take place for any reason whatsoever. This means that we will have no other liability to you for any loss or expense whatsoever.

 

Article 11 Conduct aboard aircraft

  1. General
    At all times during your carriage, you have a duty to behave in a manner which is not likely to:
  2. Contravene the laws of any state which has jurisdiction over the aircraft;
  3. Endanger, or threaten (whether by hoax threats or otherwise) the aircraft or any person or property;
  4. Injure or prejudice the health of other persons aboard the aircraft or create the risk or threat of injury or damage to health;
  5. Cause distress to, or be complained of as materially objectionable to, other persons aboard the aircraft, such conduct includes, for example, harassment, molestation, sexual assault or abuse;
  6. Cause, or be likely to cause, loss of or damage to our property or that of other persons aboard the aircraft;
  7. Obstruct, hinder or interfere with the crew in the performance of their duties;
  8. Contravene any instruction or direction of the crew or the airline (whether oral or by notice) lawfully issued for the purpose of the safety or security of the aircraft and of persons or property and/or the comfort or convenience of Passengers, including, instructions concerning safety, security, seating, seat belts, smoking, consumption of alcohol or use of drugs, use of electronic equipment including, but not limited to, cellular telephones, laptop computers, PDAs, portable recorders, portable radios, CD, DVD and MP3 players, electronic games or transmitting devices (for example, radio controlled toys and walkie-talkies). See also Article 18 concerning decisions we make about the application of Article 11.1 to you.
  9. On board alcohol
    You are not allowed to consume alcohol aboard an aircraft (whether purchased as duty free from us or someone else or otherwise obtained) unless it has been served to you by us. We have the right, at any time for any reason, to refuse to serve alcohol or to withdraw alcohol which has been served.
  10. Smoking policy
    Smoking is not permitted on any of our flights.
  11. Breach of duty
    If we reasonably believe that you have failed to fully observe all of the duties placed on you by Articles 11.1 to 11.3:
  12. We may report the matter to any relevant police or other enforcement authority; and
  13. We may take such measures as we consider necessary to prevent the continuation or repetition of the offending conduct including, for example, physical restraint and/or removal of you from the aircraft and/or refusal to carry you after a Stopover (whether made for the purpose of removing you from the aircraft or otherwise); and
  14. We may decide to refuse to carry you at any time in the future; and
  15. You will reimburse us for any costs we incur in order to: (a) repair or replace property lost, damaged or destroyed by you; (b) compensate any Passenger or crew member affected by your actions; and (c) divert the aircraft for the purpose of removing you from the aircraft. We may use the value of any unused carriage on your Ticket or any of your funds in our possession to pay sums due to us from you.


Article 12 Services provided by third parties

  1. If we arrange for another company to provide you with surface carriage or other services (for example, a limousine, ground transfer, hotel reservation or accommodation or car rental) or if we issue you with a ticket or voucher relating to any such surface carriage or other services, we are acting only as your agent in making those arrangements or issuing the ticket or voucher. The terms and conditions of the company providing those services will apply to you.
  2. We will have no liability to you regarding any surface carriage or other services we arrange for you which are to be provided by another company unless caused solely by our negligence. See Articles 7.8 and 7.9 for other provisions concerning services provided by third parties.


Article 13 Travel documents, customs and security inspections

  1. General
  2. You are responsible for obtaining and holding all of the travel documents you need for any country you are visiting (even as a transit Passenger).
  3. You must abide by all laws, regulations, orders, and other requirements of all countries you will exit, enter, or through which you will transit during your journey.
  4. For details of required travel documents, we advise you to contact the embassy, consulate or other relevant body of all relevant countries prior to making your booking and at the time of making your booking. If you are not travelling immediately, we advise you to contact the same bodies again before you commence travel to ensure that the requirements which are applicable to you have not changed and that your travel documents remain valid for all flights, destinations and planned Stopovers.
  5. If requested, you must present to us all passports, visas, health certificates and other travel documents needed for your journey, permit us to take photocopies of those documents or deposit those documents with a member of our flight crew aboard your aircraft for safe keeping during a flight against issue to you of a receipt. We have the right to require you to present to us any of these documents at any time before or during your carriage.
  6. We will not be liable to you if you do not have all passports, visas, health certificates and other travel documents needed for your journey or if any of those documents are out of date or if you have not obeyed all laws, regulations, orders, and other requirements of all countries you will exit, enter, or through which you will transit during your journey.
  7. We will not accept you or your Baggage for carriage if your visas or travel documents do not appear to be in order or if you have not complied with the other requirements of this Article 13.1. We have the right to refuse carriage in this way even if you have started or completed part of your carriage before it becomes clear to us (whether as a result of operation of Article 13.1.4 or otherwise) that you have not complied with Article 13.1.
  8. Refusal of entry
    If you are refused entry to a country (including a country you transit through while en route to your destination), you must reimburse us in full on request any fine, penalty or charge assessed against us by the government concerned (including detention costs) as well as the fare for transporting you, and an escort if required, from that country. We will not refund to you the fare paid for carriage to the airport where you were refused entry.
  9. Passenger responsible for fines, detention costs and other charges
    You must reimburse us in full on request the amount of any fine, penalty, detention costs, deportation or removal expenses, escorting charges (if any), cost of ticket(s) issued for you, or any other expenditure we incur because you have failed to comply with any laws, regulations, orders or other travel requirements of the country you have travelled to or because you have failed to produce the required travel documents on seeking entry to a country or you have been refused admission into the country.
    We may use the value of any unused carriage on your Ticket or any of your funds in our possession to pay sums due to us from you.
  10. Return of confiscated travel documents
    We will not be liable to you for the return of any of your travel documents, identification documents or Tickets confiscated by a governmental or other authority.
  11. Customs inspection 
    If required, you will attend inspection of your Baggage by customs or other government officials. We will not be liable to you for Damage suffered by you in the course of such inspection or as a result of your failure to attend.
  12. Security inspection
    You must allow security checks, searches and scans of your person by us, our handling agents, government officials, airport officials, police or military officials and other airlines involved in your carriage. If you do not allow all such security checks, searches and scans to be conducted, we will refuse to carry you and your Baggage. See also Article 8.6 for security checks on your Baggage.


Article 14 Successive airlines

Where your carriage is to be performed by us and other airlines in succession under one Ticket, or a Conjunction Ticket, it is likely to be regarded as a single operation for the purposes of the Warsaw Convention and the Montreal Convention. See Article 15.2 for limitations of our liability for such carriage.

 

 Article 15 Liability for damage

  1. Applicable rules
    Our liability will be determined by applicable law and these Conditions of Carriage. Where other airlines are involved in your journey, their liability will be governed by applicable law and, unless these Conditions of Carriage state otherwise, their conditions of carriage. Applicable law may comprise the Warsaw Convention or the Montreal Convention and/or laws which apply in individual countries. The Warsaw Convention and the Montreal Convention apply to international carriage as defined in those Conventions. Provisions concerning our liability are set out in Articles 15.2 to 15.6.
  2. Scope of liability
    We will be liable only for Damage occurring during carriage performed by us, or in relation to which we have a legal liability to you. Where we issue a Ticket for carriage by another airline, or we check-in your Baggage for carriage by another airline, we do so only as agent for that airline.
  3. General limitations
  4. Wherever the Warsaw Convention or the Montreal Convention applies to your carriage, our liability will be subject to the rules and limitations of the applicable Convention.
  5. We will be wholly or partly exonerated from liability to you for Damage if we prove that the Damage was caused or contributed to by your negligence or other wrongful act or omission.
  6. We may be wholly or partly exonerated from liability to you for Damage if we prove that the Damage did not result from our negligence, or that it resulted from the negligence of a third party, or that we took certain measures to avoid the Damage or that it was impossible to take such measures.
  7. We will not be liable for any Damage arising from our compliance with applicable local law or government rules and regulations, or from your failure to comply with the same, except as may be provided by the Warsaw Convention or the Montreal Convention.
  8. Except where we state otherwise in these Conditions of Carriage, we will be liable to you only for compensatory damages you are entitled to recover for proven losses and costs under the Warsaw Convention or the Montreal Convention or local laws which may apply.
  9. Your contract of carriage with us (including these Conditions of Carriage and all applicable exclusions and limits of liability) applies for the benefit of our Authorized Agents, servants, employees and representatives to the same extent as they apply to us. As a result, the total amount recoverable from us and our Authorized Agents, servants, employees and representatives will not be more than our own liability, if any.
  10. Nothing in these Conditions of Carriage:
  11. gives up or waives any exclusion or limitation of our liability available under the Warsaw Convention, or the Montreal Convention or applicable local law; or
  12. prevents us from excluding or limiting our liability under the Warsaw Convention, or the Montreal Convention, as applicable, or under any other laws which apply, or from waiving any defense available to us there under against any public social security body or any person liable to pay, or who has paid, compensation for the death, wounding or other bodily injury of a Passenger.
  13. Death or injury of Passengers
    Our liability for damage sustained by you, in the event of death, wounding or other bodily injury caused by an accident is subject to the rules and limitations of applicable law as well as the following supplementary rules:
  14. Our liability for proven damages will not be subject to any financial limit, be it defined by law, the Warsaw Convention or otherwise;
  15. For any proven damages up to the National Currency Equivalent of 113,100 SDRs, any defense based on proof that we and our agents have taken all necessary measures to avoid the damage, or that it was impossible for such measures to have been taken, will not apply to us;
  16. We agree to make advance payments to you or your heirs subject to the following terms and conditions:
  17. the person receiving payment is a natural person (that is to say, a person in the ordinary sense of the word as opposed to artificial persons or corporations);
  18. you are, or the person receiving payment is, entitled to compensation under applicable laws;
  19. payments will be made only in respect of immediate economic needs;
  20. the amount of a payment will be proportional to the economic hardship being suffered as a result of the death, wounding or bodily injury, save that, in the case of death, it will not be less than the National Currency Equivalent of 15,000 SDRs per Passenger;
  21. Payment will not be made later than 15 Days after the identity of the person entitled to compensation has been established under applicable laws;
  22. no person will be entitled to receive a payment if he or she or the Passenger to whom the payment relates, caused or contributed to the Damage to which the payment relates by his or her negligence;
  23. all payments will be made subject to the condition that they will be returned to us on proof that the recipient has not complied with or satisfied Article (15);
  24. or he or she or the Passenger to whom the payment relates, caused or contributed to the Damage to which the payment relates;
  25. payments will be off-set against any subsequent sums payable in respect of our liability under applicable laws;
  26. except for payment of the minimum sum specified in Article 15.4.3(d) in respect of death, a payment will not exceed the maximum damages for which we may be liable to pay the recipient;
  27. the making of a payment will not constitute recognition or admission of liability by us;
  28. no payment will be made unless the person receiving payment gives us a signed receipt which also acknowledges the applicability of Articles 15.4.3(g), (i) and (j); and
  29. save to the extent in conflict with any applicable law, and subject to payment of the minimum sum specified in Article
  30. in the case of death, our decision in relation to the payment amount will be final.
  31. Baggage
  32. We will not be liable for Damage to Unchecked Baggage unless we caused the Damage by our negligence.
  33. We will not be liable for Damage to Baggage resulting from the inherent defect, quality or vice of the Baggage. Likewise, we will not be liable for fair wear and tear of Baggage resulting from the usual and normal rigors of transportation by air (see also Article 8.7.6 regarding the suitability of your Baggage for transportation by air).
  34. We are not liable for Damage to any item included in your Baggage which you are prohibited from including in your Baggage by Articles 8.3 and 8.4.
  35. Our liability for Damage to Baggage is limited to the maximum amounts stated in Articles 15.5.4(a) to (e) unless you prove that the Damage resulted from our act or omission either done with the intention of causing Damage or recklessly and with knowledge that Damage would probably result. You may wish to make a special declaration of value (see Article 15.5.5) or buy yourself insurance to cover instances where the actual value or replacement cost of your Checked Baggage or Unchecked Baggage exceeds our liability.
  36. The National Currency Equivalent of 332 SDRs per Passenger applies to Damage to Unchecked Baggage where the Warsaw Convention applies to your carriage and where the damage is caused by our negligence;
  37. The National Currency Equivalent of 17 SDRs per kilogram, or any higher sum agreed by us pursuant to Article 15.5.5, applies to Damage to Checked Baggage where the Warsaw Convention applies to your carriage;
  38. The National Currency Equivalent of 1131 SDRs per Passenger, or any higher sum agreed by us pursuant to Article 15.5.5, applies to Damage to both Unchecked and Checked Baggage where the Montreal Convention applies to your carriage;
  39. The limit of liability for Damage to both Unchecked and Checked Baggage laid down by local law applies to your Baggage where local law applies to your carriage instead of the Warsaw Convention or the Montreal Convention.
  40. The limits of liability for Damage to both Unchecked and Checked Baggage specified in Articles 15.5.4(a) and (b) apply to Damage to Unchecked Baggage and Checked Baggage respectively where neither the Warsaw Convention nor the Montreal Convention applies to your carriage and no limit of our liability is laid down by applicable local law.
  41. We will increase our liability to you for Damage to Checked Baggage to an amount specified by you and agreed by us at the time you hand your Checked Baggage to us at check-in, but only if you pay to us an additional charge calculated in accordance with our Regulations. This is known as a "special declaration of value". Please ask us for details of the applicable charges if you want to use this option.
  42. If the weight of your Checked Baggage is not recorded on the Baggage Check, we will presume that it is not more than the free baggage allowance for the class of carriage for which you were booked.
  43. Where carriage of your Baggage is performed by successive airlines and either the Warsaw Convention or the Montreal Convention applies to that carriage, you are entitled to make a claim against us if we are the first or last airline in that carriage, even if the Damage to the Baggage did not occur during carriage by us.
  44. Delay in the carriage of Passengers
    Our liability for Damage caused by delay in your carriage by air is limited by the Warsaw Convention and the Montreal Convention. Where neither of those Conventions applies, we will have no liability to you for delay, except as provided in these Conditions of Carriage.

 

Article 16 Time limits for baggage claims, processing of baggage claims, and time limits for all actions for damages

  1. Time limit for Baggage claims
  2. If you, or the person holding the Baggage Check and Baggage Identification Tag with your authority, receives Checked Baggage without complaint, the absence of complaint will be sufficient evidence that the Checked Baggage was received in good condition unless you prove otherwise.
  3. If you want to claim compensation from us for Damage to Checked Baggage, you must notify us as follows.
  4. if the Damage to Checked Baggage is physical in nature you must notify us in writing within 7 Days of receipt of the Checked Baggage;
  5. if the Damage consists of total or partial loss of Checked Baggage you must notify us in writing within 7 Days of the date the Checked Baggage arrived or should have arrived;
  6. if you want to claim compensation from us for delay of Checked Baggage, you must notify us in writing within 21 Days from the date the Baggage was placed at your disposal.
  7. Processing of Baggage claims
  8. All claims for compensation for Damage to Baggage must be accompanied by an itemized list identifying each affected item by description, manufacturer and age, together with proof of purchase or ownership for all such items. Proof of purchase will not be required in relation to any item which costs less than US$5 (or National Currency Equivalent), or is more than 5 years old and has a claims value of less than US$50 (or National Currency Equivalent).
  9. In the case of a compensation claim concerning physical damage to Baggage, you must retain and, if requested by us, let us examine the affected Baggage so that we may assess the nature, extent and repair ability of that damage.
  10. If you wish to claim the cost of replacement of an individual item which forms part of a claim for compensation for Damage to Baggage, you must consult us before you incur such cost otherwise we may not include the cost in any compensation payable. This requirement will not apply where the total cost of replacement items does not exceed US$50 or the National Currency Equivalent. Proof of purchase of all replacement items must accompany your claim. Proof of purchase will not be required in relation to any item which costs less than US$5 (or National Currency Equivalent).
  11. For all claims for compensation concerning Baggage, you must provide us with any information we may request to assess the eligibility of your claim for compensation and the amount of any compensation payable.
  12. If required by us, you will sign a statement of truth regarding the facts of your claim for Damage to Baggage before we pay any compensation to you.
  13. Failure by you to fully comply with the relevant requirements of Article 16.2 may adversely affect the amount of any compensation to which you may be entitled.
  14. Time limit for all actions for damages You will have no right to compensation for any Damage if an action is not brought within 2 years of the date of your arrival at the place of destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped.

 

Article 17 Our regulations

Some aspects of your carriage may be governed by our Regulations in addition to these Conditions of Carriage. Wherever applicable, you must obey our Regulations (but see Article 2.4 for what happens if these Conditions of Carriage are inconsistent with any of our Regulations). We have Regulations concerning, for example, unaccompanied children, pregnant women, disabled Passengers, sick Passengers, carriage of animals (including service animals), restrictions on use of electronic devices on board aircraft, forbidden items in Baggage and limits on the size and weight of Baggage. Copies of our Regulations are available from us on request.

Some aspects of your carriage may be governed by our Regulations in addition to these Conditions of Carriage. Wherever applicable, you must obey our Regulations (but see Article 2.4 for what happens if these Conditions of Carriage are inconsistent with any of our Regulations). We have Regulations concerning, for example, unaccompanied children, pregnant women, disabled Passengers, sick Passengers, carriage of animals (including service animals), restrictions on use of electronic devices on board aircraft, forbidden items in Baggage and limits on the size and weight of Baggage. Copies of our Regulations are available from us on request.

 

Article 18 Interpretation

  1. We will use reasonable efforts to make correct decisions about the interpretation of applicable laws, regulations, orders or governmental policy for the purposes of Articles 7.1 (our right to refuse carriage), and 11.1.1 (your conduct aboard aircraft).
    Sometimes such decisions may have to be made in circumstances where limited time is available and no proper opportunity exists to carry out any or sufficient enquiries. As a result, any such decision made by us will be final and binding on you even if subsequently proved to be incorrect, provided that at the time we made our decision we had reasonable grounds for believing that it was correct.
  2. Where we expressly state in these Conditions of Carriage that you must comply with applicable law or applicable governmental, ICAO or IATA requirements, you must make sure that you comply with such applicable law or requirements at all times and especially on the date or dates of your carriage.
  3. All dates and periods of time referred to in these Conditions of Carriage will be ascertained in accordance with the Gregorian calendar.
  4. The title of each Article of these Conditions of Carriage is for convenience only, and is not to be used for interpretation of the text.

Restricted & Hazardous Items

For the sake of your safety, and all passengers onboard, certain items are restricted to checked luggage only, and are not permitted to be transported in carry-on pieces. Other items cannot be transported in checked or carry baggage.

Restricted and hazardous items found in checked or carry-on bags at security points throughout the check-in and boarding process will be confiscated. Please carefully read what you are permitted to transport in checked bags and what can be brought on the airplane with you, to ensure the continued safety of all.

For security reasons, all knives, sharp objects or cutting implements of any kind and any length, whether of metal or other material, knitting needles and sporting goods must be packed in checked baggage. They cannot be carried into the passenger cabin in carry-on baggage or on person. If they are carried on-board, these articles will be removed and not returned.

Carry-On Baggage Safety Guidelines
For security reasons, all knives, sharp objects or cutting implements of any kind and of any length, whether of metal or other material and some sporting goods must be packed in checked baggage. They cannot be carried into the passenger cabin in carry-on baggage or on your person. If carried onboard, these articles will be removed and not returned.

These items include (but are not limited to):

  • knives (including household cutlery) and knife-like objects
  • box cutters
  • corkscrew
  • straight razors
  • metal nail files, scissors of any kind and of any length
  • dangerous goods (hazardous materials (unless approved))
  • tradesmen’s tools
  • hypodermic needles (unless required for medical reasons)
  • knitting needles
  • other sharp pointed/penetrating objects and sporting goods such as bats, bows and arrows, cues, darts, golf clubs and sling shots (catapults)
  • material arts devices
  • real / toy / replica weapons (whether plastic or metal)

On all flights, liquids, gels and powder such as:
perfumes, shaving foams, deodorants, gels. Sprays, Shampoo, lotions, creams, toothpaste, oils, mascara, drinks, soups, syrups, etc, may only be taken through security in small quantities as follows:

  • All containers, with a maximum capacity of 100ml, must be packed in a transparent, re-sealable one (01) liter plastic bag
  • Only one bag is permitted per passenger
  • The bag must be completely sealed
  • Medicines and special food (e.g. baby food) required during the flight do not need to be carried in the plastic bag.
  • All above items have to be presented at the security check.

Restrictions on Carrying Dangerous Goods
The classification dangerous goods applies to all goods and substances that may pose a danger to a person’s health or safety, property or the environment. The air transport of dangerous goods is strictly regulated worldwide and dangerous goods regulations apply on all Jordan Aviation flights – if your trip includes flights operated by other airlines, please see their baggage regulations.

Forbidden Items
The following list covers ‘Dangerous Goods ‘items that are forbidden to be carried in or as passenger checked or carry-on baggage:

  • Security type equipment such as attaché cases, cash boxes, cash bags, etc. containing dangerous goods such as explosives, compressed gases, lithium batteries and/or pyrotechnic material.
  • Explosives, munitions, fireworks and flares.
  • Gases (flammable, non-flammable, deeply refrigerated and poisonous) such as camping gas and aerosols.
  • Flammable liquids such as lighter fuels, paints and thinner.
  • Flammable solids, such as matches and articles, which are easily ignited; substances liable to spontaneous combustion, substances, which on contact with water emit flammable gases.
  • “Strike anywhere” matches.
  • “Blue Flame” or “Cigar” lighters.
  • Oxidizing substances (such as bleaching powder and peroxides).
  • Poisonous (toxic) and infectious substances.
  • Radioactive materials.
  • Corrosives (such as mercury which may be contained in thermometers, acids, alkalis and wet-cell batteries).
  • Disabling devices such as mace, pepper spray, etc. containing an irritant or incapacitating substance.
  • Magnetized materials and miscellaneous dangerous goods as listed in the IATA Dangerous Goods Regulations.
  • Liquid Oxygen Devices: Personal medical oxygen devices that utilize liquid oxygen
  • Electro shock weapons (e.g. Tasers) containing dangerous goods such as explosives, compressed gases, lithium batteries, etc.
  • Small Vehicles Powered by Lithium Batteries such as air wheel, solo wheel, hover board, mini-Segway, balance-wheel.

Items that may be carried in or as passenger checked or carry-on baggage or on one’s person but are still restricted to specific limits on quantities or dimensions:

  • Medicinal or Toiletry Articles; Non-radioactive medicinal or toiletry articles (including aerosols) such as hair sprays, perfumes, colognes and medicines containing alcohols.
  • Cylinders for Mechanical Limbs; Small cylinders worn for the operation of mechanical limbs. Also, spare cylinders of a similar size if required to ensure an adequate supply for the duration of the journey.
  • Cardiac Pacemakers/Radio-pharmaceuticals; Radio isotopic cardiac pacemakers or other devices, including those powered by lithium batteries, implanted into a person, or radiopharmaceuticals contained within the body of a person as the result of medical treatment.
  • Medical/Clinical Thermometer; One small medical or clinical thermometer which contains mercury, for personal use, when in its protective case.
  • Safety Matches or Cigarette Lighter; One small packet of safety matches or a cigarette lighter that does not contain unabsorbed liquid fuel, other than liquefied gas, intended for use by an individual when carried on the person. Cigarette lighters should have two independent actions by the user to activate ignition.
  • Alcoholic Beverages
  • Hair Curlers; containing hydrocarbon gas, no more than one per passenger, provided that the safety cover is securely fitted over the heating element. These hair curlers must not be used on board the aircraft at any time. Gas refills for such curlers are not permitted in checked or carry-on baggage.
  • Portable Electronic Devices including medical devices containing batteries such as (POC, cameras, mobile phones, laptops, tablets and power banks) should be carried in carry-on baggage.
  • Fuel Cell Systems Contained in Portable Electronic Devices for example cameras, cellular phones, laptop computers, and camcorders), and spare fuel cell cartridges, under certain conditions.
  • Energy Efficient Light Bulbs when in retail packaging intended for personal or home use.
  • Insulated Packages Containing Refrigerated Liquid Nitrogen (Dry Shipper)
  • Electronic Cigarettes containing batteries: Electronic cigarettes including e-cigars, e-pipes and other personal vaporizers containing batteries can be carried in carry-on baggage only. Using or Recharging of these devices and/or batteries onboard the aircraft is not permitted
  • Aerosols with no subsidiary risk, for sporting or home use.

Items that require the airline’s approval prior to flying which may be carried in or as passenger-checked baggage only;

  • Ammunition; Securely packaged ammunition (cartridges for weapons, small arms)
  • Wheelchairs/Mobility Aids with Non-spillable Batteries
  • Wheelchairs/Mobility Aids with Spillable Batteries
  • Wheelchairs/Mobility Aids with Lithium Batteries
  • Camping Stoves and Fuel Containers that have contained a Flammable Liquid Fuel
  • Security-Type Equipment

Items that requires the airline’s approval prior to flying which may be carried in or as passenger carry-on baggage only;

  • Mercury Barometer or Thermometer; The barometer or thermometer must be packed in a strong outer packaging, having a sealed inner liner or a bag of strong leak-proof and puncture-resistant material impervious to mercury.
  • Spare Lithium Batteries for portable medical electronic devices such as, automated external defibrillators (AED), Portable oxygen concentrator (POC) and Continuous Positive Airway Pressure (CPAP) and for portable electronic devices such as power tools, video cameras and laptops

Items that requires the airline’s approval prior to flying which may be carried in or as passenger checked or carry-on baggage;

  • Non-flammable Gas Cylinder fitted into a Life Jacket
  • Avalanche Rescue Backpack
  • Chemical Agent Monitoring Equipment
  • Carbon Dioxide, Solid (Dry Ice)
  • Heat Producing Articles
  • Lithium Battery-Powered Electronic Devices; Portable Medical Electronic Devices, such as automated external defibrillators (AED), Portable oxygen concentrator (POC) and Continuous Positive Airway Pressure (CPAP) and portable electronic devices such as power tools, video cameras and laptops.

1.1   Baggage

 

(a) We will not be liable for Damage to Unchecked Baggage unless we caused the Damage by our negligence.

(b) We will not be liable for Damage to Baggage resulting from the inherent defect, quality or vice of the Baggage (for example, destruction of, or damage caused by or to, any items which are not packed correctly or are inherently unsuitable for travel in the hold and other items which you are prohibited from including in your Baggage . Likewise, we will not be liable for fair wear and tear of Baggage resulting from the usual and normal rigours of transportation by air 


(c) Our liability for Damage to Baggage is limited to the maximum amounts stated in Articles 1.1(c)(i) to (v) unless you prove that the Damage resulted from our act or omission either done with the intention of causing Damage or recklessly and with knowledge that Damage would probably result. You may wish to make a special declaration of value (see Article 15.5(d)) or buy yourself insurance to cover instances where the actual value or replacement cost of your Checked Baggage or Unchecked Baggage exceeds our liability.

(i) The National Currency Equivalent of 332 SDRs per Passenger applies to Damage to Unchecked Baggage where the Warsaw Convention applies to your carriage;

(ii) The National Currency Equivalent of 17 SDRs per kilogram, or any higher sum agreed by us pursuant to Article 15.5(d), applies to Damage to Checked Baggage where the Warsaw Convention applies to your carriage;

(iii) The National Currency Equivalent of 1,131 SDRs per Passenger, or any higher sum agreed by us pursuant to Article 15.5(d), applies to Damage to both Unchecked and Checked Baggage where the Montreal Convention applies to your carriage;

(iv) The limit of liability for Damage to both Unchecked and Checked Baggage laid down by local law applies to your Baggage where local law applies to your carriage instead of the Warsaw Convention or the Montreal Convention.

(v) The limits of liability for Damage to both Unchecked and Checked Baggage specified in Articles 1.1(c)(i) and (ii) apply to Damage to Unchecked Baggage and Checked Baggage respectively where neither the Warsaw Convention nor the Montreal Convention applies to your carriage and no limit of our liability is laid down by applicable local law.

(d) We will increase our liability to you for Damage to Checked Baggage to an amount specified by you and agreed by us at the time you hand your Checked Baggage to us at Check-in, but only if you pay to us an additional charge calculated in accordance with our Rules. This is known as a "special declaration of value". Please ask us for details of the applicable charges if you want to use this option.


(e) If the weight of your Checked Baggage is not recorded on the Baggage Check, we will presume that it is not more than the free baggage allowance for the class of carriage for which you were booked.


(f) Where carriage of your Baggage is performed by successive airlines and either the Warsaw Convention or the Montreal Convention applies to that carriage, you are entitled to make a claim against us if we are the first or last airline in that carriage, even if the Damage to the Baggage did not occur during carriage by us.

In case passenger did not pay the checked baggage fees, and as promotion for free baggage allowance then  Jordan aviation’ maximum liability will be limited to USD 200.00 per checked bags/passenger.

1.2 Delay in the carriage of Passengers

 we will have no liability to you for delay, except as provided in these Conditions of Carriage.

 

2.1 Time limit for Baggage claims

(a) If you, or the person holding the Baggage Check and Baggage Identification Tag with your authority, receive Checked Baggage without complaint, the absence of complaint will be sufficient evidence that the Checked Baggage was received in good condition unless you prove otherwise.


(b) If you want to claim compensation from us for Damage to Checked Baggage, you must notify us as follows.

(i) if the Damage to Checked Baggage is physical in nature you must notify us in writing within 7 Days of receipt of the Checked Baggage;

(ii) if the Damage consists of total or partial loss of Checked Baggage you must notify us in writing within 7 Days of the date the Checked Baggage arrived or should have arrived;

(iii) if you want to claim compensation from us for delay of Checked Baggage, you must notify us in writing within 21 Days from the date the Baggage was placed at your disposal.

2.2 Processing of Baggage claims

(a) All claims for compensation for Damage to Baggage must be accompanied by an itemized list identifying each affected item by description, manufacturer and age, together with proof of purchase or ownership for all such items. Proof of purchase will not be required in relation to any item which costs less than US$5 (or National Currency Equivalent), or is more than 5 years old and has a claims value of less than US$50 (or National Currency Equivalent).


(b) In the case of a compensation claim concerning physical damage to Baggage, you must retain and, if requested by us, let us examine the affected Baggage so that we may assess the nature, extent and reparability of that damage.


(c) If you wish to claim the cost of replacement of an individual item which forms part of a claim for compensation for Damage to Baggage, you must consult us before you incur such cost otherwise we may not include the cost in any compensation payable. This requirement will not apply where the total cost of replacement items does not exceed US$50 or the National Currency Equivalent. Proof of purchase of all replacement items must accompany your claim. Proof of purchase will not be required in relation to any item which costs less than US$5 (or National Currency Equivalent).


(d) For all claims for compensation concerning Baggage, you must provide us with any information we may request to assess the eligibility of your claim for compensation and the amount of any compensation payable.


(e) If required by us, you will sign a statement of truth regarding the facts of your claim for Damage to Baggage before we pay any compensation to you.


(f) Failure by you to fully comply with the relevant requirements of Article 2.2 may adversely affect the amount of any compensation to which you may be entitled.

2.3 Time limit for all actions for damages

You will have no right to compensation for any Damage if an action is not brought within two (2) years of the date of your arrival at the place of destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped.

 

Delay and cancellations

1.1 Schedules

(a)   The flight times and flight durations shown in our timetables may change between the date of publication and the date you actually travel. We will carry you within reasonable dispatch of the time shown on your Booking Confirmation.

 

(b) We may need to change the departure time of your flight and/or the departure or destination airport after your Booking Confirmation has been issued. It is your responsibility to give us or our Authorized Agent your contact information so that we or that Authorized Agent can try to notify you of any such change. Should, due to the changed time and/or airport, a flight or a return flight with us no longer be of interest you may cancel the return flight in accordance with these Conditions of Carriage and our Rules against a Voucher for the value of the flight/return flight, unless applicable laws provide otherwise.

1.2 Remedies for cancellation, rerouting and delays

(a) Sometimes delays in departure times and the time taken for an aircraft to fly to a destination occur because of circumstances beyond our control (for example, bad weather or air traffic control delays or strikes). We will take all reasonable measures necessary to avoid delay in carrying you and your Baggage. These measures may include using an alternative aircraft or arranging for a flight to be operated for us by an alternative airline, or both.

(b) Unless applicable laws provide otherwise, if your flight is cancelled or delayed for reasons other than outlined in clauses 1.1 and 1.2(a) above the following will apply to you:

(i) if the departure of your flight is delayed less than three hours no compensation or refund will be given;

(ii) if the departure of your flight is delayed more than three hours you will receive a refreshment voucher, applicable to the time of day; and

(iii) if your flight is cancelled you may be re-booked on the next available flight to the same destination free of charge. You can also change the date of your return journey free of charge, subject to availability. Alternatively, you can cancel your reservation and receive a full refund in the form of a Voucher, unless applicable laws provide otherwise.

(c) The three remedies in Articles 1.2(b)(i) to 1.2(b)(iii) do not affect any rights you may have under Article 15.6. Those remedies and rights represent the sole and exclusive remedies and rights available to you if your carriage is affected by one of the events listed in Article 1.2(b).

1.3 Denied boarding

(a) If you are denied boarding on a flight for which you have a valid Booking Confirmation you will be entitled to travel on the next available flight, receive refreshments and care appropriate to the time of day and duration until the next available flight. You may also change the date of your return journey free of charge once, subject to availability. This does not apply if we refuse to carry you for reasons permitted by these Conditions of Carriage.

(b) If Article 1.3(a) applies to you, we will pay to you any compensation due to you under applicable laws.

(c) Apart from your rights under this Article 1.3, we will have no liability to you for any loss or expense whatsoever

Customer service plan

Jordan Aviation Airlines is committed to providing the highest quality of customer care and service. In an effort to keep our commitment, Jordan Aviation has established the following Customer Service Plan, which outlines Jordan Aviation’ policies and procedures for providing our customers with the utmost care.

This Customer Service Plan is separate from and not a part of Jordan Aviation ‘Contract of Carriage.

Offer the Lowest Fare Available 
Through its telephone reservations systems, website (http://www.jordanaviation.jo), at airports and through city ticket offices, Jordan Aviation will offer the lowest fare available for its flights based on the date, route and Class of Service requested.

Notify Customers of  Known Delays 
Jordan Aviation will make every effort to notify customers of known delays, cancelations or diversions within 30 minutes of Jordan Aviation becoming aware of the change in the status of a flight. Jordan Aviation will provide information relating to delays, cancellations or diversions in Jordan Aviation’ boarding gate area, on Jordan Aviation’ website (http://www.jordanaviation.jo), Jordan Aviation’ telephone reservation system upon inquiry by any person, and through Jordan Aviation’ flight notification systems, if applicable.

Deliver Baggage on Time 
It is Jordan Aviation’ intention to deliver baggage on time, however, in the event that Jordan Aviation is unable to do so, Jordan Aviation will make every reasonable effort to return mishandled baggage within twenty-four (24) hours. Jordan Aviation will compensate you for reasonable expenses incurred as a result of mishandled baggage for domestic flights and as required by applicable international agreements for international flights. Jordan Aviation will reimburse you for any fee charged to transport your bag.

Holding or Canceling reservations 
Reservations made on http://www.jordanaviation.jo or through the Jordan Aviation call center may be held at the quoted fare without payment, or canceled without penalty, for at least 24 hours after the reservations are made if the reservation is made more than one week from the date of purchase by calling Jordan Aviation at

9626 5501760 | Head Office

962 64293350 | QAA Office

 

Providing Prompt Refunds 
Jordan Aviation will issue refunds for eligible domestic and international tickets within thirty (30) business days after receiving a complete refund request for credit card purchases, and within twenty (20) business days after receiving a complete refund request for purchases made by cash or check, including any fees for optional services if you were unable to use the services due to an over sale situation or flight cancelation.

Properly Accommodate Passengers with Disabilities and Special Needs 
Jordan Aviation will not discriminate against any disabled individual. Employees who interact with disabled passengers will exhibit kindness, awareness and respect. 

To meet the needs of our disabled customers, Jordan Aviation will provide services and equipment for disabled individuals upon request, subject to charges including:

  • Assistance with boarding and deplaning and the use of ground wheelchairs, onboard wheelchairs, and ramp or mechanical lifts;
  • Providing lifts, ramps or aisle chairs to assist the disabled passenger where loading bridges are not available;
  • Onboard assistance with seating as part of the boarding and deplaning process, stowing and retrieving of carry-on items, and dining preparation such as opening packages or identifying food;

Children Traveling Alone
Jordan Aviation accepts unaccompanied minors ages five (5) through fourteen (14) years on nonstop flights only. An escort service charge of $100 per direction applies to all unaccompanied minors on Jordan Aviation flights. Minor’s ages 15 through 17 years are accepted without restrictions. Children 15 years of age and older are not subject to the unaccompanied minor policies, however, they can be made an unaccompanied minor at the parent’s discretion by paying the $100 escort fee. When the escort fee is paid, all unaccompanied minor policies and procedures will be followed.

Meet Essential Needs During Lengthy Tarmac Delays 
Jordan Aviation never intends to cause undue stress or harm to our customers. However, due to unforeseen circumstances, there may be times when a flight is delayed on the tarmac for a long period of time. In the event that such a delay occurs, Jordan Aviation maintains contingency plans and policies to accommodate customers. For further information, please see Jordan Aviation’ Tarmac Delay Contingency Plan.

Handling Bumped Passengers 
In the rare occasion that Jordan Aviation has oversold a flight and is unable to accommodate a customer with a confirmed reservation, Jordan Aviation will treat our customer with fairness and consistency. To that end, Jordan Aviation will provide information at airports, that contain our boarding priority rules and Jordan Aviation’ policies and procedures for handling situations when all ticketed customers cannot be accommodated on a flight, including:

  • Notifying passengers of overbooked flights through Jordan Aviation’ customer service representatives.
  • Requesting volunteers for denied boarding before using any other boarding priority.
  • Offering a transportation credit if a customer voluntarily gives up their seat.
  • Providing reasonable compensation, hotel accommodations or re-booking if a customer is involuntarily bumped from their seat.

Disclosing Cancellation Policies, Aircraft Seating Configuration, and Lavatory Availability 
Jordan Aviation provides customers with timely and complete information on its website (http://www.jordanaviation.jo) and upon request by calling its customer service center.

Notifying Passengers in a Timely Manner of Changes in their Travel Itineraries 
Jordan Aviation will attempt to contact you, via contact information provided in your reservation, about changes in your travel itinerary when the event is known at least one hour before departure.

Ensuring Responsiveness to Consumer Problems 
We will acknowledge receipt of written customer complaints within 30 days and will send a substantive response within 60 days of receiving the complaint. For information about filing a complaint, call 

9626 5501760 | Head Office

962 64293350 | QAA Office

 or contact . info@jordanaviation.jo

Services Provided to Mitigate Passenger Inconvenience from Cancellations and Misconnections 
When a Jordan Aviation flight on which the passenger is being transported is canceled or causes a passenger to miss a connection, due to reasons within Jordan Aviation’ control, creating an overnight stay for the customer, Jordan Aviation will provide: (1) hotel accommodations for one night, excluding room service, alcohol, or movies, laundry or other hotel services; and (2) ground transportation (if not provided by the hotel).

Passengers who are delayed without baggage will be reimbursed upon presentation of receipts for reasonable incidentals, such as toiletries, needed until they are reunited with their baggage.

Jordan Aviation will not provide hotel accommodations when a flight is canceled or causes a missed connection due to circumstances beyond our control, including but not limited to, weather or Air Traffic Control related delays or cancellations. Jordan Aviation will also not provide hotel accommodations in the following circumstances:

  • A passenger’s trip is interrupted at a city which is his/her origin point, point of scheduled temporary stay or his/her permanent domicile; or
  • When the destination designated on the passenger’s ticket, and the flight on which the passenger is being transported, is diverted to another city or airport in the same metropolitan area due to weather or other causes beyond Jordan Aviation’ control.

In cases where Jordan Aviation does not provide one night’s lodging, Jordan Aviation will provide passengers a list of hotels/motels, which offer a discounted rate when flight(s) are canceled.

 

PRIVACY POLICY

Your privacy is important to Jordan Aviation and we want you to know that the information we collect will be treated with care. This privacy Policy applies to all information collected by  when you are on any of our websites or using our mobile applications and when you utilize any service provided by Jordan Aviation. We will only use your information in accordance with this Policy. Your use of this website constitutes your agreement to this Privacy Policy. By using our websites or our mobile applications, you are agreeing on the terms of this Privacy Policy and that your personal information may be sent and processed by Jordan Aviation or suppliers and third parties exclusively providing services for Jordan Aviation in countries with varying applicable data protection laws.

Collection of personal information

When you visit the Jordan Aviation websites / mobile applications, we may collect and store information about your visit as anonymous, aggregate basis. This information may include the time and length of your visit, the pages you look at on our sites, and the site you visited just before coming to ours. We may also record the name of your Internet service provider. We use this information only to measure site activity and to develop ideas for improving our services.

Our mobile applications have the ability to access mobile device information to better serve the customer in the service that is used. We may use location data for our mobile website and mobile app to enable us to provide the most helpful format and content (for example pre-populating the departure airport) providing that you have agreed to the use of your location data. If you would like to restrict our collection of your data, please adjust the settings on your device.

There are also several opportunities on our websites / mobile applications for you to provide us with information about you and your preferences. The types of personal information you provide to us on the pages of this website may include, but is not limited to, contact information such as your name, address, telephone number, and email address; financial information such as your credit card number; and other unique information such as user IDs and passwords, billing and transaction information, product and service preferences and tracking statistical information. If you choose to share any personal information with us, we may store it and use it for marketing research and other marketing purposes.

How we use your information

Jordan Aviation collects your information to understand your needs and interests, complete transactions and fulfill requests for our services. We may use your information for:

  • Assisting you in making reservation to purchase airline ticket or related product and Services available on our website;
  • Communicating with you about personalized promotional offers;
  • Updating you on new services and benefits;
  • Contacting you for market research regarding our offers or services.
  • Administrative and analytical purposes such as information system management, accounting, billing and audits, marketing, credit card processing and verification, customer relations’ correspondences, and/or our frequent flyer Program.

The information you share with us may be used by Jordan Aviation and its partners. We may share your personal information with our suppliers and third parties exclusively to provide services for Jordan Aviation or to fulfill the services you have requested, and with our business partners exclusively to conduct joint marketing programs with Jordan Aviation. We will not share your personal information with other third parties for their independent use without your permission. We will not use or share your information except in compliance with this Policy.

To the extent required by law, we may disclose personal information to government authorities, or to third parties pursuant to a legal process.

, please be informed that air carriers may transmit reservation, checking and boarding data collected from their passengers (API/PNR) to the competent authorities for the purposes and under conditions as

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or email address info@jordanaviation.jo  

 

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If you have previously submitted Personal Data through the Site and would like that information deleted from our records and database, please contact us at our email address: info@jordanaviation.jo

 

We will use every reasonable effort to delete this information from our existing files and confirm with you the deletion of your Personal Data.

Privacy Modifications

Jordan Aviation reserves the right to change this Privacy Policy at any time. We will post any changes here, so be sure to check back periodically. Use of the Jordan Aviation websites and mobile applications after the effective date of modifications constitute acceptance of the modified terms and conditions of this policy. This policy was last updated on May 15, 2018.

  • Baggage policy / per KGS concept

1.1    Free Baggage allowance

 

Travel Class

Total Maximum Weight

Business

30 KGS

Economy

20 KGS 

Infant (0-2 years old)

1 collapsible baby carriage / buggy (115 cm)

 

1.2       Excess Baggage

  • At airports where baggage is processed by kilograms, excess baggage charges are calculated as follows: The charge is USD 5.00 per KG. Interline ( if applicable) will be calculated per sector as below chart

 

  • Sports Equipment Baggage

 

You may be able to carry some sporting goods and equipment in your hand baggage if onboard space permits. These include:

Tennis rackets

Badminton rackets

Squash rackets

Other sporting goods that may be considered dangerous such as sporting bats and clubs, baseball bats, softball bats, golf clubs, cricket bats, hard sporting balls (including for example, cricket, field, hockey, billiard and snooker balls and cues) aren’t allowed in hand baggage. You’ll need to carry them in your checked baggage.

  • Musical instruments

You may be able to carry small musical instruments as hand baggage if these do not exceed our allowed dimensions.

If you wish to carry a valuable musical instrument as hand baggage but it exceeds our size or weight limitations, you’ll need to purchase an additional seat (subject to availability) in the same class of travel to store the instrument next to you during your flight.

You may also be able to carry large musical instruments in checked baggage if there is enough space in the cargo hold compartment and subject to any excess baggage rates applicable.

Hand baggage shouldn’t exceed 55cm x 38cm x 20cm or weigh more than 7kg if you’re travelling in Economy Class.

If you’re travelling in Business Class, you may take up to two items of hand baggage on board with a combined weight of 14kg. Each item of hand baggage shouldn’t exceed 55cm x 38cm x 20cm.

  • Smart Bags

Smart bags have integrated lithium batteries that allow charging external devices, GPS tracking, Bluetooth, Wi-Fi, self-weighing, and digital locking.

You can carry a smart bag as both checked and hand baggage, provided you meet the requirements.

Effective 15 January 2018, the following restrictions will apply for smart bags on all Jordan aviation flights.

 

Hand baggage:

At the time of check-in, you must advise the staff you are travelling with a smart bag.

Lithium battery must be removable.

Lithium battery must not exceed power rating of more than 100Wh (Li-ion) or 2g (Li-metal).

Lithium battery must not be used to charge any device onboard the aircraft and any transmitting functions, that is, GPS tracking, Bluetooth, and Wi-Fi must be switched off. The smart bag must be powered off throughout the flight.

The smart bag must be within hand baggage allowance

 

Checked baggage:

At the time of check-in, you must advise the staff you are travelling with a smart bag.

Lithium battery must be removed and carried in your hand baggage.

Lithium battery must not exceed power rating of more than 100Wh (for Li-ion) or 2g (for Li-metal).

Removed lithium battery carried in your hand baggage must be protected from activation, short-circuit, and any damage.

Please note: if the lithium battery is not removable and is more than 100Wh (for Li-ion) or 2g (for Li-metal), the smart bag will not be accepted for carriage as checked or hand baggage.

 

  • PET in Cabin :  PETC

 Pets transported in the cabin must be in a carrier/crate. The weight of your pet and its carrier/crate together determine the excess baggage fee per kg. The minimum fee for transporting pets in the cabin is equal to the TKT price. The excess baggage fee is determined by weight for charges over the agreed baggage allowance.             

  • Maximum pet weight ALLOWED in Cabin including cage is up 7 KGS.

 

B-        Inadmissible pets

The following dogs are considered dangerous and will not be admitted on our flights: American pitbull terrier, American Staffordshire terrier, bull terrier, Staffordshire bull terrier, Japanese tosa, dogo argentino, doberman, pincher doberman, rottweiller

 

  • Fees for pets transported in the aircraft hold (AVIH): 

Pets transported in the aircraft hold must be in a carrier/crate. If your pet and its carrier/crate weigh over 7 kg, the fee is 1 times that of the excess baggage fee. The minimum excess baggage fee for transporting pets in the aircraft hold that weigh over 7 kg is USD 60 even if the excess baggage fee works out to less than USD 60 as determined by weight.

 

  • Other charges
  • UM charges: 70 USD – no transit UM allowed only point to point
  • WHCS-C will be charged 35 USD plus ambulifter cost in origin and destination.
  • WHCR : will be charged 35 USD

 

2.0   missing and Damaged Baggage Claims

 

2.1   Missing  Baggage

If the bag is not found after a period of 10 working days,  JORDAN AVIATION passenger Services Manager can declare the baggage as missing . The passenger should then be requested to submit a baggage claim form.

The following supporting documents must be attached to the PIR:

  1. Original baggage tag(s)
  2. Boarding pass of the passenger
  3. E ticket
  4. All correspondence regarding the case.
  5. Original completed and signed Baggage Claim Form
  6. Release and Indemnity signed by the passenger.
  7. Destruction, Loss, or Damage to Baggage

 

JAV will handle all baggage claims in accordance with law applicable to the passengers travel, and in cases where Montreal Convention applies our liability in case of destruction, loss, damage or delay to baggage is limited to 1131 special drawing rights (SDR) or the current SDR rate which is the maximum 

 

JAV is only liable for a maximum compensation of $ 200 / passenger / bag.  For allowed checked baggage and paid excess baggage 

 

2.2 Damaged Claims

In case of damaged baggage, the compensation may either be repair or replacement. The compensation would depend on the extent of the damage and cost involved. Passengers should be requested to provide proof of costs for the baggage. If they are unable to do so, JORDAN AVIATION Passenger Services managers are to use his/her discretion in ascertaining the cost of the suitcase. Jordan Aviation will not be liable for:

  • Minor Damages: JAV unable to accept liability for damage to baggage due to wear and tear, which includes the following:

 

  • Minor cuts, scratches, scuffs, dents, dirt and stains
  • Damage to wheels, feet or extending handles
  • Damage to fragile or perishable items
  • Damage due to over-packed baggage
  • Loss of external locks, pull straps, security straps or zipper tabs
  • Baggage accepted under the conditions of the Limited Release Tag (LRT)
  • Items confiscated by airport authorities or security

 

  • Valuable

 

  • Passengers should not include the following items in their checked baggage:
  • Fragile and perishable items
  • Valuables
  • Computers and personal electronic devices
  • Stored data
  • Camera
  • Any medication or medical equipment
  • Valuable documents such as business documents, passports, certificates, Identification Documents, negotiable papers etc.

 

  • Limited Release Tag.

We accept fragile, perishable, and inadequately packed baggage upon completion of a Limited Release Baggage tag. Baggage with pre-existing damage shall likewise be accepted as a Limited Release Baggage. The Limited Release Baggage Tag releases the airline from liabilities on baggage resulting from any pre-existing damage or unsuitability for transport.