Welcome to the Privacy Policy of JAV – Jordan Aviation and its subsidiaries.

Jordan Aviation values your privacy and is committed to protecting your personal data. This Privacy Policy explains how Jordan Aviation collects, uses, shares, and protects personal information when you visit our websites, use our mobile applications, or utilize any service provided by Jordan Aviation. By using our websites or mobile applications, you acknowledge that you have read and understood this Privacy Policy.

Data Controller

Jordan Aviation is the Data Controller meaning the entity responsible for determining when, why, and how personal data is processed in accordance with applicable data protection laws

Legal Name: Jordan Aviation

Registered Address: [Amman -umuthaina king Faisal bin Abd alaziz St.] 

Email: info@jordanaviation.jo

Phone: +962 6 5501760

Personal Data We Collect

We may collect and process the following categories of personal data:

• Identification and contact details (name, address, telephone number, email address)
• Travel and booking information (reservations, tickets, check-in and boarding data)
• Passport and travel document information, where required
• Advance Passenger Information (API) and Passenger Name Record (PNR) data
• Payment and transaction details (processed through secure, compliant payment providers)
• Complaint and customer service records
• Website and mobile application usage data (IP address, browser type, cookies)
• Location data from mobile applications, subject to your consent

Purpose of Processing

Jordan Aviation processes personal data for the following purposes:

• Managing flight reservations, ticketing, check-in, and boarding
• Communicating with passengers regarding flight schedules, delays, cancellations, and alternative transport options
• Handling complaints, requests, and customer support inquiries
• Compliance with applicable aviation, safety, security, and regulatory requirements
• Processing payments and preventing fraud
• Marketing communications and promotional offers, where consent is provided
• Website, mobile application, and service improvement through analytics

Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Performance of a contract (e.g. ticket purchase, reservation, check-in, and air transport services)
• Compliance with legal obligations (including aviation, security, immigration, and regulatory requirements issued by competent authorities)
• Legitimate interests (such as service improvement, fraud prevention, and operational efficiency), provided such interests do not override passenger rights
• Consent, where required (e.g. marketing communications, newsletters, and location data via mobile applications)

Passengers may withdraw their consent at any time where processing is based on consent.

Data Sharing and Disclosure

We may share personal data with:

• Government authorities and regulators, including aviation, immigration, and security authorities, as required by law
• Service providers and suppliers acting on behalf of Jordan Aviation (e.g., IT systems, ground handling, payment processors)
• Business partners solely for jointly offered services or marketing programs, where applicable

Personal data is not shared with third parties for their independent use without your consent, unless required by law.

International Data Transfers

Personal data may be transferred to and processed in countries outside Jordan where Jordan Aviation or its service providers operate. In such cases, appropriate safeguards are applied to protect personal data in accordance with applicable laws and regulations.

Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and in accordance with applicable laws and aviation regulations. Retention periods may vary depending on:

• Legal and regulatory requirements
• Safety, security, and aviation obligations
• Accounting, audit, and dispute resolution needs

When personal data is no longer required, it is securely deleted or anonymized.

Data Security

Jordan Aviation implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure. Access to personal data is restricted to authorized personnel only.

Your Rights

Subject to applicable laws, passengers and users have the right to:

• Request access to their personal data
• Request correction of inaccurate or incomplete personal data
• Request deletion of personal data where legally permissible
• Object to or request restriction of certain processing activities
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with the competent data protection or aviation regulatory authority

Complaints and Contact

For privacy-related inquiries or complaints, passengers may contact Jordan Aviation through:

• Email: info@jordanaviation.jo
• Phone: +962 6 5501760

Privacy-related complaints are handled in accordance with Jordan Aviation’s established complaint-handling procedures. Jordan Aviation will make reasonable efforts to respond within an appropriate timeframe.

In the event that the passenger is dissatisfied with the outcome of a privacy-related complaint, they reserve the right to directly lodge a complaint with the competent national regulatory authority, as provided for in the "Your Rights" section of this Policy.

Cookies and Tracking Technologies

Our websites use cookies and similar technologies to enhance user experience, analyze website traffic, and personalize content. You may manage cookie preferences through your browser settings.

Minors

Jordan Aviation does not knowingly collect personal data from minors. If a parent or legal guardian becomes aware that a minor has provided personal data without consent, they may contact us to request deletion.

Links to Third-Party Websites

Our websites may contain links to external websites not operated by Jordan Aviation. We are not responsible for the privacy practices of such websites, and users are encouraged to review their privacy policies.

Changes to This Privacy Policy

Jordan Aviation reserves the right to update this Privacy Policy at any time. Updates will be published on our websites and mobile applications. Continued use of our services after such updates constitutes acceptance of the revised policy.

Last Updated: December 2025